Michelle Brown
Southampton,Hampshire
Summary
Dedicated to fostering communication and inclusivity. Possesses strong interpersonal skills and a passion for expanding knowledge of sign language, combined with patience and empathy. Ready to make meaningful impact in a trainee communicator role.
Engaging, confident and resourceful leader with strong organisational skills. Hard-working individual with proven success forging relationships with people from different cultures and backgrounds.
Overview
16
16
years of professional experience
Work History
Customer trading manager
Sainsbury's
Southampton, Hampshire
06.2018 - Current
- Increased customer satisfaction by efficiently resolving complaints and queries.
- Created and promoted a positive work environment.
- Managed inventory control processes, reducing overhead costs.
- Overseen three work experience students.
- Personal license holder and Store key holder
- Ensured smooth trading procedures with strategic planning and execution.
- Monitored team's performance, providing additional support where necessary and rewarding success.
- Stepped up when asked by regional manager to run the entire store and oversee all the other managers for a period of 9 months.
- Approached challenges with hands-on approach, leading from the front to inspire team members.
- Applied resource planning and time management skills to make sure shifts ran like clockwork.
- Gave extra support to new store recruits, offering advice, training and mentorship.
- Supported team members to be themselves by cultivating inclusive work culture.
- Secured restricted and sensitive financial data, following company policies and GDPR.
Youth ambassador
Prince's Trust
Southampton, Hampshire
02.2016 - 02.2020
- Public speaking at multiple events across the country alongside celebrity ambassadors, attracting vital donations from businesses and individuals.
- Negotiated partnerships with local businesses to create meaningful work experience opportunities for youths.
- Role modelled positive behaviour and interpersonal skills.
- Advocated for young people to build current and future opportunities.
- Helped with coordination and supervision of youth activities and delivered positive interventions.
- Promoted community involvement and volunteering among young people.
- Supported young people in realising aspirations and potential through personal mentoring.
- Developed communication skills of peer group by mentoring them in public speaking roles.
- Part of a group of 5 people who raised over £1,000,000 for the Prince's Trust.
- 2016 regional and 2017 National winner of the breakthrough award presented by Prince Charles.
Trading assistant
Sainsbury's
Southampton, Hampshire
10.2016 - 06.2017
- Managed stock levels on shop floor for continuous product availability.
- Improved product visibility with strategic shelf arrangements.
- Built rapport with frequent shoppers to foster loyal customer base.
- Assisted in inventory counts, maintaining accurate records.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Safety steward
Southampton Football Club
Southampton, Hampshire
12.2015 - 05.2017
- Maintained order during high-profile matches to prevent accidents
- Directed crowds efficiently for smooth ingress and egress from venues.
- Ensured safety for event attendees by conducting thorough venue checks
- Reduced incidents of unrest at football matches by enforcing stadium rules strictly.
- Met spectators at entrance, verified tickets and directed individuals to locations.
- Supervised special needs of children, elderly and individuals with disabilities.
Chef
Rumours
Warsash, Hampshire
04.2009 - 01.2014
Education
British sign language level 2 - Sign Language
City of Portsmouth college
Portsmouth 09.2024 -
British sign language level 1 - Sign Language
City of Portsmouth college
Portsmouth 09.2023 - 06.2024
GCSE -
Brookfield School
Southampton 09.2005 - 05.2009
Skills
- Leadership
- Problem-solving
- Communication skills
- Team building
- Time management
- People management
- Public speaking
- First aid trained
- BSL level 1 trained
Timeline
British sign language level 2 - Sign Language
City of Portsmouth college
09.2024 -
British sign language level 1 - Sign Language
City of Portsmouth college
09.2023 - 06.2024
Customer trading manager
Sainsbury's
06.2018 - Current
Trading assistant
Sainsbury's
10.2016 - 06.2017
Youth ambassador
Prince's Trust
02.2016 - 02.2020
Safety steward
Southampton Football Club
12.2015 - 05.2017
Chef
Rumours
04.2009 - 01.2014
GCSE -
Brookfield School
09.2005 - 05.2009
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