Danielle Robinson
Kett,northamp
Summary
I have good knowledge in retail software, digital marketing, and customer relationship management. I can demonstrate exceptional skills in communication, team leadership, and conflict resolution to drive customer satisfaction. Adept at budgeting and finance, stock control systems, and quality assurance to optimise operational efficiency. I have a proven ability to deliver results under pressure while building strong relationships through resourcefulness and critical-thinking. I also leadership development and public speaking capabilities to achieve organisational goals and enhance business performance.
Im a confident Trading manager with experience in staff and resource management for productive trading operations. Plans shifts strategically to meet targets and deliver. I can motivate the team through enthusiastic leadership to achieve KPIs.
I have strong leadership and communication skills and experienced in team collaboration, problem-solving. Im ready to use and develop analytical thinking, strategic planning, and negotiation skills.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Customer Trading Manager
Argos
Kettering, Northamptonshire
11.2001 - Current
- Led promotional campaigns for increased sales revenue.
- Built a loyal client base through exceptional customer service skills.
- Ensured smooth trading procedures with strategic planning and execution.
- Analysed market trends, enhancing business profitability.
- Worked closely with the sales team to meet quarterly targets.
- Managed inventory control processes, reducing overhead costs.
- Boosted customer satisfaction by efficiently resolving complaints and queries.
- Streamlined operations for improved service delivery.
- Monitored competitor activities for staying ahead in the market competition.
- Ensured compliance with trading regulations avoiding legal complications.
- Conducted weekly meetings, boosting team morale.
- Handled escalated customer issues promptly, ensuring customer retention.
- Trained new employees on company policies and procedures to uphold standards of service delivery.
- Maintained high levels of product knowledge to provide expert advice to customers.
- Monitored team's performance, providing additional support where necessary and rewarding success.
- Made tough decisions on behalf of store team.
- Coached staff to support professional growth and development.
- Approached challenges with hands-on approach, leading from the front to inspire team members.
- Facilitated smooth and informative handovers at shift-end.
- Applied resource planning and time management skills to make sure shifts ran like clockwork.
- Scheduled time strategically to balance operational, managerial and training duties.
- Planned shift patterns, product availability and coverage at peak times for consistent service.
- Gave extra support to new store recruits, offering advise, training and mentorship.
- Guided, motivated and inspired retail team to provide first-class service to help boost customer loyalty.
- Handled escalated or internal complaints and feedback to drive continuous improvement.
- Uncovered cost-effective opportunities to drive sales to meet store targets.
- Championed company values when leading teams and interacting with customers.
- Analysed market trends and conditions to provide informed advice to customers.
Education
GCSEs -
Montagu School
Kettering, Northamptonshire 09.1996 - 07.2001
Skills
- Retail software
- Empathic communication
- Customer relationship management
- Inventory control systems
- Leadership development
- Customer retention techniques
- Budgeting and finance
- Stress resilience
- Resilience under pressure
- Customer Service
- Team Leadership
- Product knowledge
- Public speaking
- Financial reporting
- Resourcefulness
- Conflict Resolution
- Relationship-building
- Critical-thinking
Affiliations
- I love to keep fit by running and walking.
- Reading is a passion of mine.
- Spending time with my family and rock n roll dancing
Timeline
Customer Trading Manager
Argos
11.2001 - Current
GCSEs -
Montagu School
09.1996 - 07.2001
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