Oluseyitan Taiwo
NOTTINGHAM,Nottinghamshire
Summary
His sympathetic and warm understanding makes it easy for people to approach him with their problems. His natural warm and friendly style enables him to offer practical support and service to others. He has a natural ability for articulation. He is a co-operative, generous and supportive team member. He gets on well with people and can see the strengths of individuals.
Overview
7
7
years of professional experience
Work History
Customer Assistant
VUE
Nottingham
2023.06 - Current
- Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
- Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
- Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
- Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
- Communicate up to date information about pricing and the value of our content offering and booking options to our customers
- Support our customers' understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
- Inform customers about our food & beverage options - How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
- Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
- Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures
Gallery Assistant
Nottingham Contemporary
Nottingham
2022.05 - Current
- Welcome visitors and offer them information about Nottingham Contemporary's current exhibitions and events
- Ensure a safe environment by implementing Nottingham Contemporary's emergency and incident policies, including evacuation, First Aid, safeguarding, and accident/incident reporting for staff, visitors and artworks.
- Make sure the exhibitions and artworks are protected and safe.
- Help to maintain the galleries, reception and other public spaces to ensure high standards of safety, accessibility, cleanliness and communication.
- Developing a solid understanding of Nottingham Contemporary's exhibitions to respond to visitor questions and conversations confidently
- Attend training and team briefings
- Preparing and delivering guided tours
- Supporting the Visitor Services team on reception and in the shop
- Helping to deliver and co-ordinate live events and activities, including exhibition launches, our live programme, our learning programme, room hire and events
- Admin and other support necessary to delivering Nottingham Contemporary's programmes and operations
Artist/Curator/Arts Professional
Freelance
2021.11 - Current
- My experience to date has led me to develop a commitment to a career in culture and the arts, hence my decision to become a freelance creative practitioner. This has enabling me to gain transferable skills and expertise across a broad spectrum of curation, artistic practice, workshop delivery and participation in panel discussions, both in-person and online.
Visitor Assistant
Nottingham Castle
Nottingham
2022.06 - 2025.02
- Assisted visitors at Nottingham Castle by greeting guests and offering information.
- Entertained customers with special performances and jokes, delivering memorable experiences.
- Guided to enhance visitor experience during tours and educational programmes.
- Supported the operation of interactive displays and the interpretation of exhibitions.
- Addressed visitor queries with accurate information, ensuring a satisfying and informative tour experience.
- Helped people from diverse backgrounds connect with historical sites and expand their knowledge.
- Answered questions, pointed out overlooked features and offered further details to guests about special exhibits.
Arts Development and Community Engagement Officer
Peterborough Museum and Art Gallery
Peterborough
2021.08 - 2021.11
- Developed marketing plans and timelines
- Responsible for the images and information used for Press Releases (e.g. catalogues, magazines, newspapers and posters)
- Condition Report on artists' work and installation of exhibitions
- Overview of the overall style of catalogue and advertising poster for the 'I Matter' exhibition
- Providing practical support for Museum and off-site events. For instance, helping set up equipment for various events.
Crew Member
Mcdonalds
Boston
2019.05 - 2021.08
- Delivered high standards of quality service and cleanliness in the restaurant.
- Provided friendly and accurate service, ensuring all products met specifications.
- Adapted to customer needs by offering individual experiences and support.
- Answered customer queries with confidence and professionalism.
- Completed tasks in accordance with company guidelines and management direction.
- Followed workplace safety, security, and food hygiene procedures.
- Sought opportunities for personal development and improvement.
- Processed payments efficiently, following cash and card-handling procedures.
- Collaborated with team members to ensure smooth service during busy periods.
- Handled customer complaints with professionalism and empathy.
- Took customer orders accurately and provided menu recommendations.
- Worked effectively across various kitchen stations, including food preparation and dishwashing.
Education
Masters - Fine Art
University of Kent
Chatham, KEN2018-11
Bachelors - Fine Art
University of Kent
2016-06
BTEC - Art and Design
Boston College
2013-06
Skills
- Communication
- Cash handling and management
- Great listener
- Attention to detail
- Organisation
Custom Section
He/Him
Projects
I Matter, A touring show developed as part of Babylon Arts Young Curators programme, showcasing works from artists from Black, Asian and minority ethnic backgrounds., 2021-05-28, 2021-06-13
Timeline
Customer Assistant
VUE
2023.06 - Current
Visitor Assistant
Nottingham Castle
2022.06 - 2025.02
Gallery Assistant
Nottingham Contemporary
2022.05 - Current
Artist/Curator/Arts Professional
Freelance
2021.11 - Current
Arts Development and Community Engagement Officer
Peterborough Museum and Art Gallery
2021.08 - 2021.11
Crew Member
Mcdonalds
2019.05 - 2021.08
Masters - Fine Art
University of Kent
Bachelors - Fine Art
University of Kent
BTEC - Art and Design
Boston College