Summary
Overview
Work history
Education
Skills
Timeline
Generic

Shamima Akter

London

Summary

To chase an inspirational and enjoyable career that utilizes my educational background as well as my personal and interpersonal capabilities to the maximum use and thereby plays a significant role in personal and organizational growth, which offers visions for career paths and brings excellent career growth.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Customer Assistant

Marks & Spencer Group Plc
London
10.2023 - 02.2024
  • Supported the Team Manager with the delivery of store selling and cost targets by utilizing MI to identify opportunities and takes action
  • Role models new ways of working through the use of digital tools
  • Allocated resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
  • Delivered operational excellence ensuring all processes and tasks are delivered in line with business expectation
  • Maintained a safe and legal store environment
  • Supported visual merchandising updates across all launches, events and campaigns
  • Warehouse and stock management.

Crew Member

Mcdonald's Restaurant UK Ltd.
London
06.2023 - 09.2023
  • Customer Service
  • Food Preparation and Cleanliness and Hygiene
  • Provided customers with a quick and accurate service
  • Ensured Customers Satisfaction by resolving customer complaints & Issue and analyzed the feedback and report to shift manager
  • Helped management in ordering, checking & updating delivery notes & stock count
  • In fact, keen to business, eager to learn and desire to progress as an individual, planning-organizing-communicating effectively, sharing knowledge
  • Empowering colleagues help the team thrashing sales figures of previous year.

Research Assistant

Shahjalal University of Science & Technology
Sylhet
07.2021 - 12.2022
  • Performed statistical analyses to identify key trends and insights in the data, resulting in the successful completion of the research project
  • Prepared reports summarizing the research findings and presented them to stakeholders, resulting in a better understanding of the project results.

Research Assistant

University Grants Commission
Dhaka
04.2020 - 03.2021
  • Drafted a report outlining the key findings of a research project, demonstrating the ability to analyze and interpret data.

Education

MSc In Global Financial Management -

University of Roehampton
04.2023 -

Bachelor of Business Administration - undefined

Shahjalal University of Science & Technology
01.2015 - 05.2018

Skills

  • Decision Making
  • Flexibility and Adaptability
  • Hard Working
  • Conflict Resolution
  • Leadership and Teamwork
  • Critical thinking and problem solving
  • Ability to Multitask
  • Effective Time Management
  • Communication
  • Fast Learner
  • Adaptability
  • Microsoft Office
  • Customer Service
  • Communication Skills
  • Ability to Work Under Pressure

Timeline

Customer Assistant

Marks & Spencer Group Plc
10.2023 - 02.2024

Crew Member

Mcdonald's Restaurant UK Ltd.
06.2023 - 09.2023

MSc In Global Financial Management -

University of Roehampton
04.2023 -

Research Assistant

Shahjalal University of Science & Technology
07.2021 - 12.2022

Research Assistant

University Grants Commission
04.2020 - 03.2021

Bachelor of Business Administration - undefined

Shahjalal University of Science & Technology
01.2015 - 05.2018

Similar Profiles

Create profile
Shamima Akter