Vincent Anthony
Aberdeen, Aberdeen City,Aberdeenshire
Summary
A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using my own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
10
10
years of professional experience
Work history
Customer assistant
hilton hotel
abuja, Maitama
10.2013 - 08.2023
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Deep-cleaned shop floor to uphold strong hygiene and presentation standards.
- Offered prompt solutions to maintain customer satisfaction.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Performed daily opening and closing functions and inventory management.
- Handled cash and card payments with accuracy.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Fire Safety -
Hilton University
Certificate of Completion for Creating an intentional inclusive Guest Experience. - undefined
Hilton University
2023
Certificate for professionalism -
Hilton University
2022
Bachelor of Science - Political Science
University of Abuja
2019
Certification in Unconscious Bias - undefined
Hilton University
2019
Skills
- Customer service
- Team Leadership
- Communication
- Problem-Solving
- Time Management
- Upselling
- Quality Control
- Billing and Payments
- Adaptability
- Microsoft Office Suite
- Email and Communication Tools
- Internet and Web Browsing
- File Management
- Operating Systems
- Basic Troubleshooting
- Social Media
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer assistant
hilton hotel
10.2013 - 08.2023
Fire Safety -
Hilton University
Certificate of Completion for Creating an intentional inclusive Guest Experience. - undefined
Hilton University
Certificate for professionalism -
Hilton University
Bachelor of Science - Political Science
University of Abuja
Certification in Unconscious Bias - undefined
Hilton University
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