Olivia Quinn

• Provided excellent customer service to ensure repeat business.
• Operated till systems smoothly, streamlining check-out process for customers.
• Assisted customers with product selection to ensure satisfaction.
• Dealt effectively with customer complaints, resolving issues professionally and amicably.
• Upheld company policies whilst interacting with customers to maintain brand reputation.
• Ensured health and safety regulations complied within work premises at all times.
• Maintained a clean, organised workspace for the efficient operation of checkout area.
• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
• Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
• Handled cash and card payments with accuracy.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Offered prompt solutions to maintain customer satisfaction.
• Multi-tasked to keep customer service levels at optimal capacity at peak times.
• Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
• Handled cash transactions accurately, enhancing trust between business and clientele.

This was a volunteering position at a local riding school.

• Worked within a team to ensure health and safety standards were met.
• Worked with the general public, ranging from all ages and abilities.
• Used initiative to solve problems efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.