Fida Lilu
Summary
Friendly customer service assistant with great experience helping people in cafes & luxury stores; I'm passionate to create an environment that is friendly, comfortable, and makes every customer feel valued; I am confident in my ability to take orders, help customers make selections on products, maintain a clean and organized store and assist my coworkers by working as a team in a busy setting with a positive and happy disposition.
Overview
3
3
years of professional experience
Work history
Customer Assistant
Morrisons
London
12.2024 - 09.2025
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Assisted customers with product selection to ensure satisfaction.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Assisted customers on the shop floor and at tills
- Handled transactions and ensured a positive customer experience
- Kept work areas clean, organised, and well-stocked
- Maintained a clean, organised workspace for the efficient operation of thecheckout area.
Sales Assistant / Café Staff
Ladurée
London
06.2024 - 12.2024
- Handled high-pressure situations calmly, keeping store operations seamless during peak hours.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Trained new staff members, fostering a supportive working environment.
- Served pastries and desserts in a luxury café environment
- Took customer orders and processed payments
- Maintained high presentation and cleanliness standards
- Worked efficiently during busy periods while staying friendly and calm
Event Catering Assistant
Royal Regency
London
08.2022 - 07.2023
- Collaborated with other team members for smooth catering operations during events.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Set up dining areas for special events, improving the overall ambience
- Helped with food preparation and service at events
- Served large numbers of customers efficiently
- Maintained hygiene and presentation standards.
Education
A-Levels - History, Sociology and Politics
City and Islington College
London, England 09/2022 - 07/2024
Skills
- Customer service & communication
- Taking orders & handling payments
- Food & pastry service
- Teamwork
- Friendly and approachable
- Fast learner
- Restock procedures
- Self-Checkout operation
- Upselling experience
- Customer Service
- Product knowledge
- Sales persuasion
Accomplishments
- Organised and ran a charity bake sale at school, raising money for leukaemia research
- Experience working in luxury service at Ladurée, maintaining high presentation and customer care standards
- Promoted to Supervisor at Schuh, showing trust, responsibility, and leadership
- Team sports (netball, volleyball, badminton), developing communication, teamwork, and confidence
Availability
Monday: Available all day
Tuesday: Available after 12 pm
Wednesday: Available after 1 pm
Thursday: Not available
Friday: Not available
Saturday & Sunday: Limited availability
Timeline
Customer Assistant
Morrisons
12.2024 - 09.2025
Sales Assistant / Café Staff
Ladurée
06.2024 - 12.2024
Event Catering Assistant
Royal Regency
08.2022 - 07.2023
A-Levels - History, Sociology and Politics
City and Islington College
09/2022 - 07/2024