Shannon Webber
Thetford,Norfolk
Summary
Friendly and approachable, bringing strong communication and problem-solving skills suited for customer service environments. Demonstrates keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. Ready to drive positive customer experiences and contribute to success . Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about managing customer inquiries, resolving complaints, and providing helpful assistance. Ready to use and develop communication, problem-solving, and teamwork .
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Customer assistant
Argos
Thetford, Norfolk
08.2016 - 09.2024
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Responsible college / Team Leader
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
- Good customer service skills and dealing well with customer complaints .
Customer service assistant
Sainsbury's
Thetford, Norfolk
10.2007 - 10.2015
- Improved customer relations by managing customer complaints effectively.
- Assisted customers with product inquiries for enhanced shopping experience.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Looked after self service check out and tills .
Education
GCSEs -
Rosemary muskar High School
Thetford, Norfolk 09.2007 - 05.2012
Skills
- Customer service
- Complaint resolution
- Cash handling
- Stock management
- Product knowledge
- EPOS operation
- Refund processing
- Product displaying
- Time management
- Sales negotiation
- Point-Of-Sale systems
- Multilingual communication
- Telephone etiquette
- Retail software proficiency
- Self-Checkout operation
- Team player
- EPOS knowledge
- Hard-working
Timeline
Customer assistant
Argos
08.2016 - 09.2024
Customer service assistant
Sainsbury's
10.2007 - 10.2015
GCSEs -
Rosemary muskar High School
09.2007 - 05.2012
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