Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayur Borisagar

Bangor,Gwynedd

Summary

Experienced professional with expertise in customer relationship management, ticketing systems, and self-checkout operations. Proficient in till handling, billing and invoicing, and restock procedures, complemented by strong communication skills and leadership capabilities. Adept at ensuring compliance with UK food safety standards and laws while maintaining high operational efficiency. Skilled in multitasking and marketing, with a focus on delivering exceptional customer service and fostering team collaboration.

Overview

13
13
years of professional experience

Work History

Customer assistant

Morrisons Supermarket
Bangor, Gwynedd
05.2023 - 09.2024
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Stocked shelves regularly for easy access to products by customers.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Delivered excellent customer service with thorough product knowledge.
  • Kept the workspace clean for a tidy and hygienic environment.
  • Improved customer satisfaction by always maintaining a friendly and positive attitude.
  • Communicated effectively with team members, resulting in smooth operations.
  • Followed health safety regulations meticulously, maintaining an immaculate work environment.
  • Fulfilled all duties as assigned during peak hours for effective operation of the café.
  • Attended regular training opportunities to maintain up to date knowledge on food and beverage best practices.

Sales manager

Dupat Infotronix Pvt ltd
Ahmedabad, India
02.2019 - 12.2021
  • Achieved increased customer satisfaction by implementing innovative sales strategies.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Improved bottom-line results with meticulous budget control.
  • Led high-performance sales teams, ensuring achievement of targets.
  • Analysed sales reports to identify trends and update strategies.
  • Developed marketing plans to support department strategies.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.

Kitchen staff member

Courtyard by Marriott
Ahmedabad , India
07.2016 - 10.2017
  • Managed time effectively during busy periods for optimal productivity.
  • Supported chefs by doing daily tasks promptly.
  • Improved kitchen flow by maintaining a clean and organised workspace.
  • Utilised knife skills, improving precision and reducing waste.
  • Delivered excellent customer service with understanding dietary requirements.
  • Inventoried supplies, minimising unnecessary costs on overstocking ingredients.

Crew member

Mac Donald’s
Ahmedabad , Ahmedabad
03.2012 - 05.2013
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Managed inventory levels for efficient operations during peak hours.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Implemented promotional strategies to attract more customers during off-peak hours.

Education

Master of Business Administration - Digital Marketing

Bangor University
Bangor
09/2023 - 09/2024

Bachelor of Arts - English literature

V.d. Kanika arts Collage
Savarkundla
06/2015 - 07/2018

Skills

  • Ticketing system usage
  • Restock procedures
  • Customer relationship management software
  • Self-Checkout operation
  • Multitasking proficiency
  • Billing and invoicing
  • Till handling
  • Till operation
  • Communication skills
  • Leadership
  • Marketing
  • Food safety systems
  • UK food safety standards
  • UK food safety law

Timeline

Customer assistant

Morrisons Supermarket
05.2023 - 09.2024

Sales manager

Dupat Infotronix Pvt ltd
02.2019 - 12.2021

Kitchen staff member

Courtyard by Marriott
07.2016 - 10.2017

Crew member

Mac Donald’s
03.2012 - 05.2013

Master of Business Administration - Digital Marketing

Bangor University
09/2023 - 09/2024

Bachelor of Arts - English literature

V.d. Kanika arts Collage
06/2015 - 07/2018

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Mayur Borisagar