Vijayageetha Lavajeev
Mitcam,Uk
Summary
Dedicated professional with expertise in customer relationship management software and a proven track record of enhancing customer satisfaction. Demonstrates communication excellence and adeptness in feedback reception, contributing to improved service delivery. Skilled in self-checkout operation, aiming to leverage these competencies to drive customer experience improvements in future roles.
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Overview
8
8
years of professional experience
2010
2010
years of post-secondary education
Work history
Customer assistant
morly,s
Mitcam, uk
08.2020 - 05.2023
- Collaborated efficiently with team members to maintain smooth store operations.
- Improved customer relations by promptly addressing queries and concerns.
- Operated till systems smoothly, streamlining check-out process for customers.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
Customer assistant
Poundstretcher
ilford, uk
05.2015 - 08.2020
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
Education
Bachelor of Arts - arts
university of jaffna
srilankaSkills
- Customer relationship management software
- Communication excellence
- Feedback reception
- Self-Checkout operation
- Customer satisfaction enhancement
Timeline
Customer assistant
morly,s
08.2020 - 05.2023
Customer assistant
Poundstretcher
05.2015 - 08.2020
Bachelor of Arts - arts
university of jaffna