Nawod Weerasekare

Industry - Food Retail

• Assisted customers on shop floor, locating items and taking payments.
• Delivered excellent customer service to ensure repeat business.
• Resolved customer issues efficiently, seeking support from supervisor when necessary.
• Restocked shelves, facing up products, checking dates and verifying prices.
• Worked efficiently on tills to minimise waiting times for customers.

Industry - BPO/BPM

• Attracted, engaged and nurtured top talent using different recruitment methods including LinkedIn, social media and online job boards.
• Conducted initial first screen interviews for high volume of candidates within target timeframes for fast-paced recruitment process.
• Managed entire recruitment process, filling vacancies with successful, talented and long-standing candidates.
• Worked closely with hiring managers to prepare outlined roles to launch recruitment process.
• Increased efficiency of recruitment processes by using ATS capabilities to automate CV screening.
• Coordinated reference and background checks for compliance with right-to-work guidelines.
• Negotiated terms of employment for staff and contractor agreements.

Industry - BPO/BPM

• Executed procedures to improve candidate experience and maintain employee retention.
• Developed employee referral programmes to assist in discovering new employees.
• Implemented guidelines and procedures to improve quality of candidates.
• Coordinated reference and background checks for compliance with right-to-work guidelines.
• Researched market trends to offer competitive salaries and benefits.
• Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
• Contributed to write employee handbook to provide guidance and orientation to staff.

Industry - Higher Education

Industry - Human Resources Services

Industry - Staffing and Recruiting

Industry - Financial Services