MOLLY CLAYTON
HALESOWEN
Summary
Dedicated professional recognized for exceptional communication skills and a positive attitude, consistently delivering compassionate care and engaging effectively with customers. Proven ability to solve problems efficiently while maintaining a polite and friendly demeanour. Strong commitment to fostering robust customer relationships and ensuring satisfaction.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Customer team member
Co-op Food
Reading, Berkshire
09.2024 - Current
- Manage cash registers with precision, guaranteeing accurate change delivery.
- Secured store premises at closing time to prevent theft or damage.
- Assisted in creating promotional displays to boost sales.
- Promoted special offers and discounts to increase sales.
- Executed outstanding customer service to foster customer loyalty.
Administrator/Receptionist
Portway Covid Vaccine Centre
Sandwell
01.2021 - 04.2021
- Provided a comfortable, helpful and attentive environment to patients in the reception area awaiting their vaccination
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines
- Resolved customer concerns and many issues with technical difficulties
- Followed a strict schedule using excellent planning and coordination skills within a team to ensure the clinic ran smoothly
- Achieved service time and quality targets
- Engaged with patients to fully understand their specific needs and any worries to deliver high quality customer service and I am passionate about continuing to do so.
Child Development
- Experience within a paired reading programme to support young children with low motivation and help develop their comprehension ability. The programme has developed my patience, nurturing qualities and educated me on how to adapt my communication style according to my audience ie. tone and speed.
- Experience delivering dance workshops to disadvantaged children has given me the opportunity to interact with a variety of ages and social backgrounds.
Education
BSc - Psychology
University of Reading
09.2023 - 05.2025
GCSE and A Level - Psychology, Dance, Business
Windsor High School and Sixth Form
09.2015 - 6 2023
Skills
- Polite and friendly
- Exceptional communication skills
- Highly responsible and reliable
- Compassionate care
- Positive attitude
- Problem solver
- Customer engagement
- Dedicated work ethic
Certification
Level 2 Health and Safety
Level 2 Allergy Awareness
Level 1 Food Hygiene
Timeline
Customer team member
Co-op Food
09.2024 - Current
BSc - Psychology
University of Reading
09.2023 - 05.2025
Administrator/Receptionist
Portway Covid Vaccine Centre
01.2021 - 04.2021
GCSE and A Level - Psychology, Dance, Business
Windsor High School and Sixth Form
09.2015 - 6 2023
Child Development
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