Summary
Overview
Work history
Education
Skills
Additional Information
Affiliations
Languages
Timeline
Generic
FATME MEYZINEVA

FATME MEYZINEVA

CONNAH'S QUAY,United Kingdom

Summary

Experienced retail sales and customer service professional with a strong focus on communication and technology. Demonstrated ability to enhance customer satisfaction and manage disputes effectively. Skilled in financial transactions, lead generation, and stock control, ensuring operational efficiency. Proven multitasker with leadership qualities and a commitment to data accuracy and effective product up-selling.

Overview

8
8
years of professional experience

Work history

Customer assistant

Co-op Food
Ewloe, Flintshire
08.2024 - Current
  • Assisted customers with product selection to ensure satisfaction.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Stocked shelves regularly for easy access to products by customers.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Ensured health and safety regulations complied within work premises at all times.
  • Improved customer relations by promptly addressing queries and concerns.
  • Provided shopping advice based on customer needs fostering engaging shopping experience.
  • Handled cash and card payments with accuracy.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Increased quantity of membership cards

Administrator

Recruitment Agency
Queensferry, Flintshire
04.2024 - 07.2024
  • A highly competent, motivated and enthusiastic administrative assistant with experience of working as part of a team in a busy office environment.
  • Well organized and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues.
  • Approachable, well presented and able to establish good working relationships with a range of different people.
  • Possessing a proven ability to generate innovative ideas and solutions to problems.
  • Following standardized company procedures relating to all aspects of office performance.
  • Answering incoming calls in a professional manner.
  • Maintaining suitable and sufficient office stationary levels.
  • Establishing stationary requirements for the office.
  • Resourcing of candidates and appropriately advertising for and recruiting place-able staff.
  • Processing of all the payroll on a weekly basis.
  • Managing payroll and other tasks relating to staff wages.
  • Updating databases with confidential and relevant information.
  • Sourcing candidates' CVs from various job boards or other media sources.
  • Ensuring that all information and documentation is compliant with Guidelines of the data protection act.
  • Arranging interviews and confirming interviews by email.

Universal Banker

HSBC
07.2022 - 04.2024
  • Good communicator and team player.
  • Reliable and dependable.
  • Able to learn new systems and processes easily.
  • Friendly and tactful personality.
  • Good timekeeping.
  • Quality-oriented Universal Banker that handled sales and service of banking products.
  • Made a significant contribution to the productivity and effectiveness of the organization.
  • Expertise includes Personal loans, mortgage loans, checking, and savings.
  • Providing positive customer interaction.
  • Created a warm, welcoming, and friendly customer-centric branch environment.
  • Conducted daily huddles and weekly meetings with employees to exceed branch campaign goals.
  • Promoting bank products through positive proactive sales informs and educates customers about products, services, and benefits.
  • Good organization, communication and troubleshooting skills with the ability to handle a large number of diverse duties concurrently and in a timely manner.
  • Attention to presentation and detail to work.
  • Reliable and dependable.
  • Great personality, customer service, friendly and a great team player.

Teaching assistant

Connah's Quay High school
Connahs Quay, Flintshire
03.2022 - 07.2022
  • Maintained up-to-date records of pupil progress, tracking individual development effectively.
  • Managed administrative tasks, aiding smooth running of the class.
  • Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Provided feedback on pupil's work, identifying areas for improvement.
  • Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
  • Ensured safety of pupils during extracurricular activities for an accident-free environment.
  • Prepared classroom materials to facilitate efficient lessons.
  • Helped teachers with lesson plan development, class preparation and student mentoring.

Customer Assistant

TESCO
10.2018 - 02.2022
  • Work in the cash desk with the customers and filling the shelves over night to make sure all items are available for customers in the morning.
  • Energetic and customer-focused professional with 4 years of experience in dynamic, fast-paced retail environments.
  • Committed to delivering quality, personalised customer service and achieving excellent sales figures.
  • Effective communicator with the ability to build positive relationships with a diverse range of customers.
  • Seeking to use proven upselling and cross-selling techniques at Tesco to increase store profit and customer loyalty.

Cabin Leader and Plant Operator

UPM Shotton Paper Mill
02.2017 - 10.2018
  • Responsible for maintaining picking performance, enforcing safety policies, managing numbers required on line, cleaning duties on screens and general area cleaning.
  • Operating plant in a safe and efficient manner.
  • Making changes to equipment based on quality and throughput as per the customer targets.
  • Feedback any plants issues, enforce safety policy, carry out electrical isolations, PAP trained, SAP trained, use one safety system, DRA trained, perform low level maintenance on production consumable parts like disk.

Education

High school - IT And Maths

PMG ''YANE SANDANSKI''
Gotse Delchev, Bulgaria
05.2016

ESOL course - English Language Grammar

Cambria
Connah's Quay
06.2021

Skills

  • Team player
  • Well-organised multitasker
  • Hard-working
  • Complaint handling
  • Group leadership
  • Keen problem solver

Additional Information

Being able to work in team., Patience., Ability to remain calm under pressure., Friendly and tactful personality., Good timekeeping., Open minded attitude., Being able to handle complaints and difficult situations., Excellent researcher., The capacity to explain complicated information so it can be understood., Can speak three languages - Bulgarian, English and Turkish.

Affiliations

  • Bulgarian Traditional dancing

Languages

English
Fluent
Bulgarian
Fluent
Turkish
Fluent

Timeline

Customer assistant

Co-op Food
08.2024 - Current

Administrator

Recruitment Agency
04.2024 - 07.2024

Universal Banker

HSBC
07.2022 - 04.2024

Teaching assistant

Connah's Quay High school
03.2022 - 07.2022

Customer Assistant

TESCO
10.2018 - 02.2022

Cabin Leader and Plant Operator

UPM Shotton Paper Mill
02.2017 - 10.2018

High school - IT And Maths

PMG ''YANE SANDANSKI''

ESOL course - English Language Grammar

Cambria

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FATME MEYZINEVA