Hospitality team member
Waitrose & Partners
Tonbridge, Kent
2024.09 - 2025.03
- Ensured stock availability by liaising with kitchen staff regularly.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Enhanced guest satisfaction with prompt and attentive service.
- Assisted colleagues during peak hours for smooth operations.
- Ensured cleanliness of cafe, food counters and dining area for a pleasant dining experience.
- Handled complaints in a professional manner to maintain brand reputation.
- Understood and adhered to food safety and hygiene regulations.
- Prepared various hot and cold drinks and meals at the cafe.
- Managed food sample tables where I prepared the food, presented allergen advice and ingredients to customers, encouraged customer engagement and directed them to where they would be able to find the ingredients around the shop.
- Able to manage the cafe, cheese and deli counter and bakery by myself, whilst also being able to coordinate tasks with colleagues if help was available.
- Able to cover breaks whilst covering multiple counters at once, including the meat and fish counters where I could competently serve customers and maintain the counter standards.
- Gave customers food recommendations and helped them find items on the shop floor.
- Basic shop floor experience including stocking shelves, locating items and working at the tills.
- Ensured all hygiene and preparation criteria for each counter were met each week and was able to mitigate jobs between colleagues.