Mohammed Yusuf Raj
Birmingham,West Midlands
Summary
I am a reliable, hardworking, and motivated individual with experiences in customer service and fast paced environments. I am friendly, respectful and work well both independently and part of a team. I am always willing to learn, take on new responsibilities and give my best in any role.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Customer Advisor
ETO Telecommunications (EE)
Evesham
07.2022 - 12.2025
- Dealt with various customer queries regarding bills, contracts, and catering to customer needs.
- Broadened communication, teamwork, and interpersonal skills.
- Enhanced time management skills to ensure all tasks were completed on time.
- Achieved the best customer review score in my team for two consecutive months.
- Remained calm under pressure to handle customer complaints and solve problems.
Courier Delivery Driver
Evri
Birmingham
09.2024 - 01.2025
- Observed customer delivery instructions, prioritising safe, secure deliveries.
- Upheld company policies and legal regulations during all stages of delivery process.
- Fielded customer queries, complaints or concerns and suggested solutions to identified needs, keeping customers contented.
- Adapted to unexpected changes in delivery schedules or routes, demonstrating flexibility.
Crew Member
Roecoes chicken
Birmingham
06.2021 - 04.2022
- Develop leadership skills through training newly hired employees and onboarding support.
- Developed leadership and teamwork skills, supporting increased responsibilities within organization.
- Delivered fast, accurate service for positive customer experience.
- Assisted in opening and closing procedures, preparing the establishment for business and securing it at day's end.
Education
NVQ Level 3 - gas engineering
South and City College Birmingham
Birmingham2022
Skills
- Customer experience
- Quick learner: able to comprehend difficult tasks with ease, problem solving, and teamwork
- organisation and time management
Languages
English
Proficient
C2
Urdu
Advanced
C1
Timeline
Courier Delivery Driver
Evri
09.2024 - 01.2025
Customer Advisor
ETO Telecommunications (EE)
07.2022 - 12.2025
Crew Member
Roecoes chicken
06.2021 - 04.2022
NVQ Level 3 - gas engineering
South and City College Birmingham