Leanne Maxtone
Elgin,Moray
Summary
Experienced in customer service with focus on delivering exceptional support and building strong client relationships. Capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills. Adept at working in fast-paced environments and ensuring positive customer experiences.
Overview
14
14
years of professional experience
Work history
Customer advisor
Boots uk
Elgin, Moray
06.2020 - 04.2025
- Conducted regular stock checks ensuring product availability for clients at all times.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Provided exceptional customer service to ensure a positive shopping experience.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Assisted customers in product selection, resulting in increased sales.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Resolved customer complaints effectively, maintaining brand reputation.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Optical assistant
Boots uk
Elgin, Moray
04.2017 - 04.2019
- Managed patient records to ensure data accuracy and confidentiality.
- Streamlined operations by managing stock levels of optical frames and lenses.
- Assembled glasses using precise measurements, ensuring optimal fit for customers.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
- Processed payments accurately to maintain positive cash flow in the practice.
- Conducted visual field tests, aiding in early detection of potential vision issues.
- Answered customer queries with excellent product knowledge and professionalism.
- Collaborated closely with other healthcare professionals, ensuring comprehensive patient care.
- Coordinated appointments to enhance efficiency in the clinic.
- Contributed to increased sales with effective merchandising techniques.
- Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
- Advised customers on lens types, boosting their understanding and making informed choices easier.
- Improved patient experience by conducting thorough pre-screening procedures.
- Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
- Established strong rapport with customers through attentive listening skills.
- Promoted vision health education to patients through informative discussions.
- Handled complex prescriptions effectively whilst optimising visual comfort for patients.
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
- Performed frame repairs and adjustments for customer comfort.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Safeguarded sensitive data with strict adherence to privacy protocols.
- Managed patient files and database updates for timely data tracking.
No7 advisor
Boots uk
Elgin, Moray
09.2011 - 04.2017
- Helped maintain a safe shopping environment following strict adherence to health and safety guidelines.
- Built strong relationships with clients through excellent communication skills and empathy.
- Collaborated closely with team members to meet monthly sales targets consistently.
- Enhanced brand reputation through effective product demonstration techniques.
- Maintained up-to-date knowledge on new products in the industry, contributing to professional growth.
- Achieved a clean, organised display area through regular maintenance and cleaning tasks.
- Created a positive shopping environment for customers through friendly and helpful attitude.
- Generated interest in products by hosting engaging promotional events at the store.
- Addressed customer complaints promptly, ensuring swift resolution and improved customer experience.
- Managed stock levels efficiently to ensure smooth store operations.
- Achieved customer satisfaction by demonstrating high knowledge of latest makeup trends.
- Increased overall sales performance with expert use of upselling strategies.
- Conducted makeup tutorials for customers, helping them understand application techniques better.
- Managed cash register accurately during shifts, ensuring correct transactions every time.
Health care advisor
Boots uk
Elgin
11.2010 - 12.2012
- Provided expert health advice to customers, ensuring informed decisions regarding their pharmaceutical needs.
- Addressed patient queries accurately, ensuring their peace of mind regarding treatments.
- Maintained up-to-date knowledge about latest medical advancements through regular training sessions and workshops,.
- Upheld strict confidentiality standards whilst dealing with sensitive medical records of patients.
- Explained various treatment options to patients, obtaining informed consent in the process.
Education
GCSEs -
Buckie high school
Buckie08.2006
Skills
- Patience under pressure
- Customer focus
- Multitasking capability
- Resilient under pressure
- Cash handling
- Returns and refund processes
- Team player
- Customer Service
- Customer support
- Customer experience
Timeline
Customer advisor
Boots uk
06.2020 - 04.2025
Optical assistant
Boots uk
04.2017 - 04.2019
No7 advisor
Boots uk
09.2011 - 04.2017
Health care advisor
Boots uk
11.2010 - 12.2012
GCSEs -
Buckie high school