JANET MOONEY
Chester
Summary
Team member with strong organizational skills and expertise in managing multiple tasks under pressure. Proven ability to coordinate staff and handle paperwork efficiently, ensuring smooth operations. Excellent communication skills emphasize active listening and adherence to instructions. Reliable and hardworking, committed to punctuality and productivity, with experience in waitress service and bar work. Motivated professional with a strong background in customer engagement and relationship management. Demonstrates excellent active listening and problem-solving abilities, fostering trust and satisfaction among clients. Committed to contributing to team success while maintaining high standards of service.
Overview
49
49
years of professional experience
Work History
Customer advisor
Lloydes bank
Chester, cheshire
04.2022 - 05.2026
- Assisted customers by answering enquiries on product placement, details and availability, ensuring they received accurate information to make informed decisions.
- Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
- Engaged with customers via telephone to troubleshoot banking-related challenges, providing effective solutions that enhanced customer satisfaction.
- Remained calm under pressure to handle customer complaints and solve problems.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
Housekeeper
Holiday Inn
chester, cheshire
03.2022 - 04.2022
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Maintained spotless floors through deep cleaning with Hoovers, mops, and brushes.
- Provided housekeeping support to uphold cleanliness and organisation standards.
- Made beds and cleaned rooms to ensure guest satisfaction.
Machine Operator
Barry Callebaut
Chester, CHESHIRE
02.2022 - 03.2022
- Managed the operation of machinery for pouch filling with coffee and drinking chocolate.
Oversaw sealing and packing processes to ensure quality and efficiency.
Coordinated stacking of packed boxes on pallets and maintained accurate traceability paperwork. - Adhered to health and safety regulations, promoting a safe working environment.
- Ensured cleanliness and organisation of work areas to support efficiency.
- Executed clean-up protocols after production runs to maintain a clean and safe working environment.
- Followed strict clean-up protocols after each production run, maintaining a clean and safe working environment.
Machine Operator
E.P.C.
Chester, CHESHIRE
08.2007 - 12.2021
- Oversaw operation of multiple machines, chiefly focusing on print pot machine responsibilities.
Coordinated printing of order details and labels to ensure accuracy.
Facilitated paperwork processes and ensured machines remained clean and operational.
Led efforts to disassemble and reassemble machines for optimal performance.
Executed setup and operation of machinery to meet production goals. - Operated various machinery, adhering to safety protocols and operational guidelines to ensure a safe workplace environment.
- Maintained assigned equipment through daily inspections, ensuring compliance with operational and safety standards.
CUSTOMER ADVISOR
M & S MONEY
Chester, CHESHIRE
04.2007 - 08.2007
- Achieved high customer satisfaction by delivering timely payment processing.
Resolved client inquiries regarding loans, leading to informed financial decisions.
Streamlined account detail updates, improving overall service efficiency. - Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
- Remained calm under pressure to handle customer complaints and solve problems.
- Achieved high customer satisfaction by delivering timely payment processing.Resolved client inquiries regarding loans, leading to informed financial decisions.Streamlined account detail updates, improving overall service efficiency.
Debt Collector
Aktiv Capital
Chester, CHESHIRE
06.1999 - 04.2007
- Secured timely payments through proactive customer engagement and tailored payment plans.
Enhanced customer satisfaction by providing flexible payment solutions.
Reduced outstanding debt by effectively tracing and managing customer accounts. - Implemented payment reminders via email, SMS, and phone calls, increasing successful repayment rates.
- Contacted customers to resolve issues and discuss past-due payments, ensuring accurate updates to customer accounts.
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
Fabric cutter
Montgomery Tomlison
Chester, CHESHIRE
06.1990 - 06.1999
- Delivered high-quality made-to-measure curtains, cushions, and pelmets through meticulous fabric cutting.
Ensured product quality by conducting thorough checks on all items.
Streamlined order chasing and dispatch processes to achieve timely fulfilment. - Coordinated with quality assurance team to resolve issues with fabric cuts, ensuring product excellence.
- Implemented cost-saving measures by reducing fabric waste through strategic cutting plans, contributing to budget adherence.
- Collaborated with design and production teams to interpret patterns and fabric requirements, optimising material usage.
- Maintained accurate records of fabric usage, cuts made, and waste material, supporting effective inventory management.
Supervisor
Chester Service
Chester, CHESHIRE
07.1982 - 06.1990
- Delivered consistent results in managing hotel laundry services.
Ensured timely processing of towels and bedding, contributing to operational efficiency.
Achieved high levels of guest satisfaction through effective laundry service management. - Gave clear staff instructions to achieve production output.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Maintained cleanliness in the workplace to ensure a tidy environment.
Cashier
Whites Supermarket
Chester, CHESHIRE
06.1977 - 07.1982
- Achieved optimal product placement through effective shelf stacking strategies.
Enhanced customer experience by ensuring quick and accurate cash register operations.
Resolved customer inquiries promptly, leading to increased satisfaction and loyalty. - Processed payments through cash, cheque, or card, ensuring smooth transaction flow at checkout.
- Maintained clean and organised checkout areas, contributing to improved customer satisfaction and operational efficiency.
Education
CSE - English
CATHOLIC HIGH SCHOOL
Chester, CHWCSE - Maths
CATHOLIC HIGH SCHOOL
Chester, CHWCSE - Creative embroidery
CATHOLIC HIGH SCHOOL
Computer Literacy & Information Technology
WEST CHESHIRE COLLEGE
Skills
- Customer relationship management
- Customer experience
- Complaint resolution
- Complaint handling
- Call centre experience
- Product knowledge
- Payment processing
- Quality assurance
- Safety compliance
- Time management
- Team collaboration
- Active listening
- Adaptive problem solving
- Good telephone manner
- Relationship-building
References
- Adam Malloy, 07592609302, adampm@hotmail.co.uk
- Mrs. Katrina Kingwell, katrina.kingwell@outlook.com
Personal Information
I have also work p/t doing catering, bar work and waiting on, functions and kitchen assistant and have done food safety course coshh
Hobbies and interests
- I enjoy paper crafts, card making, book folding, and creating chicken wire sculptures. I also love baking, taking a few classes at the gym, and going for walks. I aim for 14,000 steps a day and walk to work every day.
Timeline
Customer advisor
Lloydes bank
04.2022 - 05.2026
Housekeeper
Holiday Inn
03.2022 - 04.2022
Machine Operator
Barry Callebaut
02.2022 - 03.2022
Machine Operator
E.P.C.
08.2007 - 12.2021
CUSTOMER ADVISOR
M & S MONEY
04.2007 - 08.2007
Debt Collector
Aktiv Capital
06.1999 - 04.2007
Fabric cutter
Montgomery Tomlison
06.1990 - 06.1999
Supervisor
Chester Service
07.1982 - 06.1990
Cashier
Whites Supermarket
06.1977 - 07.1982
CSE - English
CATHOLIC HIGH SCHOOL
CSE - Maths
CATHOLIC HIGH SCHOOL
CSE - Creative embroidery
CATHOLIC HIGH SCHOOL
Computer Literacy & Information Technology
WEST CHESHIRE COLLEGE