Elhadi Elmahdi
London,United Kingdom
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with awillingness to escalate critical issues. Offering 15 years of service-focused experience.
Overview
14
14
years of professional experience
Work history
Customer Advisor
Otto Car
06.2023 - 09.2023
- Otto car rents cars that are licensed and insured for private hire, to people with a PCO (private carriage office or minicab license)
- I would help customers with the rental and rent to buy process, going through the steps with them
- If they are new customers, check their eligibility then register them on the companies CRM system
- Assisting customers with car selection and explaining the terms and conditions of their rental or rent to buy contract
- Assisting with car movements when needed.
Brand Specialist
Blackjack Promotions
09.2022 - 12.2022
- Working on project for ZYN, promoting a nicotine pouch product to existing users and appropriate new users through promotional events held at different venues
- Identify and record details of outlets/potential outlets
- Make contact with key decisions makers within the outlet/location
- Regularly call (at least monthly) on key personnel and build long term relationships
- Present proposal to key personnel within outlet/location and secure agreement to act
- Oversee and control the execution of what has been agreed
- Record results to monitor progress
- Provide reports as and when required
- Manage all budget elements accurately and timely
- Manage all stock and tools in an optimum manner to ensure best in class deployment
Rental Sales Agent
Europcar Mobility Group
04.2022 - 06.2022
- Working in a fast-paced environment where the customer is at the Centre of everything we do
- I was responsible for providing a world class customer facing service
- As well as achieving sales targets by offer customers additional products to make their journey easier.
Service Representative
Elhadi Elmahdi - page 2
Avis Budget Group
02.2020 - 12.2020
- Helping customers with the process of renting a car and returning it, by ensuring they have all the information relevant to their rental, such as how to operate G.P.S
- In the car they have rented, where the local petrol stations are
- Other Duties included logging damage to vehicles.
Customer Service Representative
RCP Parking Ltd
11.2019 - 02.2020
- Managing shift by helping Customers with all parking queries
- Completing routine maintenance of parking equipment.
Senior Administrative Officer
Alimam Alhadi training
01.2016 - 09.2019
- Alimam Alhadi center for training and human resources development; I was managing day -to-day operations and administration, teaching classes when needed
- On-boarding new staff, Coaching steam members and working with the business development team on bids or government tenders.
Training Consultant
Nova Airways
08.2016 - 12.2016
- Creating customized training programs according to clients' needs; Focusing on customer service and
- English language training areas, and providing feedback on participants' performance.
Training Coordinator
Nasport Sudan
01.2016 - 08.2016
- With duties relating to the training of staff and administrative duties, such as preparing to file for I.S.A.G.O
- Audit and ensuring all staffs training records are up to date.
Air operations Assistant
United Nations African Mission Darfur
Elfasher , Darfur
06.2009 - 08.2010
- Assisted with day-to-day operations of the facility, including scheduling and customer service.
- Assisted with resource allocation to meet forecasted business needs.
- Compiled operational data and prepared reports, presentations and correspondence.
- Alerted senior staff of upcoming critical tasks and deadlines.
- Partnered with management to implement processes and complete special projects.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
Education
Bachelor's Degree - Economics
Sudan International University
2010
Skills
- Customer experience
- Office 365 usage
- Customer service
- Microsoft Office Suite
- CRM Systems proficiency
- Complaint management
- Sales calls
- Record maintenance
- Data confidentiality
- Staff training and mentorship
- Data entry
- Customer support
- Telephone support
- Dispute resolution
- Returns management
Languages
English
Native
Arabic
Native
Timeline
Customer Advisor
Otto Car
06.2023 - 09.2023
Brand Specialist
Blackjack Promotions
09.2022 - 12.2022
Rental Sales Agent
Europcar Mobility Group
04.2022 - 06.2022
Service Representative
Elhadi Elmahdi - page 2
Avis Budget Group
02.2020 - 12.2020
Customer Service Representative
RCP Parking Ltd
11.2019 - 02.2020
Training Consultant
Nova Airways
08.2016 - 12.2016
Senior Administrative Officer
Alimam Alhadi training
01.2016 - 09.2019
Training Coordinator
Nasport Sudan
01.2016 - 08.2016
Air operations Assistant
United Nations African Mission Darfur
06.2009 - 08.2010
Bachelor's Degree - Economics
Sudan International University
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