Customer Advisor
Antalya Restaurant
Norwich
10.2024 - 01.2025
- Handled customer complaints professionally, achieving satisfactory problem resolution and customer retention.
- Improved customer experience by proactively addressing questions and concerns, fostering positive relationships.
- Maintained composure under pressure while delivering positive solutions to complaints.
- Resolved customer inquiries on product placement, details, and availability to facilitate informed purchasing decisions.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
- Remained calm under pressure to handle customer complaints and solve problems.
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Managed cash and till operations such as refunds, purchases and item scanning.
- Responded to customer emails with accurate, professional replies.
- Adapted communication style to suit a diverse range of customers, ensuring clear and effective dialogue.