Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Languages
Quote
Interests
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Tojo Thomas

Tojo Thomas

Manchester,Manchester

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Passionate Administrator with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

17
17
years of professional experience
4
4
Languages

Work History

Customer Advisor

Boots UK Ltd
Manchester, Manchester
10.2023 - 12.2023
  • Identified and effectively resolved customer issues, consistently meeting call time targets.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
  • Recorded and processed customer data accurately.
  • Offered prompt solutions to maintain customer satisfaction.
  • Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Maintained up-to-date product and service knowledge by attending regular training opportunities.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Administrator

Hallos Radio & Studio
Thiruvalla, India
11.2020 - 09.2022
  • Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Directed administrative team in high-quality clerical service delivery.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Drove company mission and values, representing organisation at meetings and industry events.
  • Effectively managed incoming and outgoing mail to maximize office efficiency.

Manager

Gesang Studios for Musicz
Chennai, India
07.2013 - 09.2017
  • Acted as point of contact for high-level queries and represented team at senior leadership meetings.
  • Conducted periodic performance reviews for direct reports.
  • Introduced new opportunities for team building and communication, resulting in better team performance.
  • Planned and managed resources and budget to support and deliver objectives.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Designed long-term business strategy to guide leadership decision-making.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Created digital file classification system for company-wide use.

Office Administrator & Account Assistant

Promise Enterprises
Ranni, India
03.2011 - 06.2013
  • Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Managed database to maintain updated records and accuracy.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Processed invoices and purchase orders with high attention to detail.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
  • Verified invoices against purchase orders to support smooth execution of month-end processes.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Prioritised administrative tasks based on tight deadlines.
  • Processed invoices and financial data with strong eye for detail.

Support Worker

Church Ministry
Mallappally, India
02.2009 - 01.2011
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Monitored and proactively replenished office supply inventory for seamless operations.
  • Processed invoices and purchase orders with high attention to detail.
  • Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Streamlined office procedures, implementing new systems to address bottlenecks and disruptions.
  • Processed invoices and financial data with strong eye for detail.
  • Established improved workflows to maximise communication and efficiency.
  • Assisted managers in compiling and organising materials for meetings.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Kept and maintained accurate filing system for preservation of office information.
  • Typed and proofread documents with zero errors.

Customer Care Executive

Hutchison Essar
Ernakulam, India
08.2006 - 07.2008
  • Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
  • Drove customer retention, building engaging relationships through every interaction.
  • Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
  • Wrote engaging, entertaining and informative media scripts for different uses.
  • Developed marketing plans to support department strategies.
  • Built public relations strategies for broadened advertising scope.
  • Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.

Education

Bachelor of Science - Physics

MarThoma College
Thiruvalla, India
/2003 - /2006

Certificate Course - Basics of Security Management

Alison Education
Manchester, MAN
/2024 - /2024

Certificate Course - Diploma in Business Administration

Alison Education
Manchester, MAN
/2024 - /2024

A-Levels - Computer Science

CMSHSS
Mallappally, India
/2001 - /2003

GCSEs -

SCVHSS
Ranni, India
/1991 - /2001

Skills

    Record maintenance

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Timeline

Customer Advisor

Boots UK Ltd
10.2023 - 12.2023

Administrator

Hallos Radio & Studio
11.2020 - 09.2022

Manager

Gesang Studios for Musicz
07.2013 - 09.2017

Office Administrator & Account Assistant

Promise Enterprises
03.2011 - 06.2013

Support Worker

Church Ministry
02.2009 - 01.2011

Customer Care Executive

Hutchison Essar
08.2006 - 07.2008

Bachelor of Science - Physics

MarThoma College
/2003 - /2006

Certificate Course - Basics of Security Management

Alison Education
/2024 - /2024

Certificate Course - Diploma in Business Administration

Alison Education
/2024 - /2024

A-Levels - Computer Science

CMSHSS
/2001 - /2003

GCSEs -

SCVHSS
/1991 - /2001

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionTeam Building / Company Retreats

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Quote

"In journey of my profession, I prefer to believe a man's action rather than his words"
Tojo Thomas

Interests

Playing Piano

Cricket

Tennis

Badminton

Snooker

Driving

Singing

Dancing

Tojo Thomas