Megan Young
Dumbarton,West Dunbartonshire
Summary
Dedicated retail professional with extensive expertise in customer service, payment processing, and issue resolution. Proficient in POS systems, till and cash handling, and scanner operations, ensuring seamless customer transactions and engagement. Skilled in shop floor merchandising, restocking inventory, and maintaining store appearance to enhance the shopping experience. Adept at fostering strong customer relations through patience, composure, and product knowledge. Committed to delivering exceptional service while contributing to operational efficiency and store success.
Overview
3
3
years of professional experience
Work history
Front of house team member
The social
Glasgow, Glasgow City
04.2026 - Current
- Checked guest satisfaction regularly, addressing any issues promptly.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Maintained high standards of customer service during peak times.
- Facilitated positive dining experiences by providing excellent customer service.
Barista
Black Sheep Coffee
Edinburgh
06.2025 - 03.2026
- Delivered exceptional service to customers for their enjoyment and comfort.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Input customer orders into ticketing system and noted special restrictions or choices.
- Greeted customers entering store and responded promptly to customer needs.
- Checked customer ID when selling age-restricted items, following store policy.
Barista
Starbucks
Edinburgh
01.2025 - 05.2025
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Barista
Castle Rock Cafe
Edinburgh
06.2024 - 01.2025
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Maintained cleanliness of the café area whilst preparing orders.
- Demonstrating full autonomy in executing daily store opening and closing protocols.
Retail cashier
Tescos
Edinburgh
03.2023 - 06.2024
- Accurately counted change back to customers after transactions.
- Administered cash drawer, demonstrating strong financial responsibility.
- Enhanced customer service by efficiently processing transactions and addressing queries.
- Facilitated fast and accurate scanning of products, improving transaction speed.
- Handled high-pressure situations calmly whilst serving a large number of customers during holiday season.
- Took part in regular training programmes to enhance knowledge base and skills set.
- Collaborated with team members to meet store goals.
- Kept checkouts areas and general store clean and orderly.
- Resolved customer complaints and answered queries about store products.
- Checked notes carefully to spot counterfeit currency.
Skills
- Patience and composure
- Customer Service
- Customer relations
- Payment Processing
- Product knowledge
- POS Systems
- Issue resolution
- Till and cash handling
- Customer direction
- Customer engagement
- Scanner operations
- Customer transactions
- Shop floor merchandising
- Store appearance upkeep
- Cash register operation
- Restocking inventory
Affiliations
- Reading
- Arts and Crafts
- Ice skating
Accomplishments
Employee of the month at Castle Rock Café
Google Review on my expertise of customer service at the Black Sheep Coffee
References
References available upon request.
Timeline
Front of house team member
The social
04.2026 - Current
Barista
Black Sheep Coffee
06.2025 - 03.2026
Barista
Starbucks
01.2025 - 05.2025
Barista
Castle Rock Cafe
06.2024 - 01.2025
Retail cashier
Tescos
03.2023 - 06.2024