Kyla Roberts
Ruthin,Denbigshire
Summary
I am a dedicated individual with a strong foundation in customer service excellence. I have exceptional punctuality, time-management, and the ability to maintain patient and composed in high-pressure environments. Committed to cleanliness and high hygiene, efficient organisation, and adherence to sanitation practices. Possesses strong communication skills, adept at managing money, and excels in teamwork. Aims to leverage these skills to contribute effectively within a dynamic team setting while pursuing continuous professional growth as well as being able to work confidently alone while working within my limitations and not being afraid to ask for support.
Overview
3
3
years of professional experience
Work history
Front of house team member
Griffin Inn
Llanbedr Dyffryn Clwyd, Denbighshire
07.2022 - Current
- Managed cash transactions accurately, ensuring accurate financial records.
- Contributed to team success by maintaining cleanliness and organization in work areas.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Enhanced guest experience with a friendly and helpful attitude.
- Assisted guests with queries or requests for optimal guest experience.
- Made beds and changed sheets and pillow cases to hotel standards.
- Followed health and safety standards governing correct use of chemicals.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Applied problem-solving skills to resolve issues for colleagues.
- Kept track of stock levels regularly avoiding overstocking or understocking.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
Education
A-Levels -
Ysgol Brynhyfryd
Ruthin 09.2023 -
Skills
- Customer service excellence
- Emotional intelligence
- Punctuality
- Time-management
- Patience and composure
- Cleanliness and hygiene
- Efficient Organization
- Sanitation practices
- Strong Communication Skills
- Managing Money
- Strong Teamwork ethic
Affiliations
- Keeping Fit
- Spending time with friends
Accomplishments
Bronze DOFE
Languages
English
Fluent
Welsh
Advanced
References
References available upon request.
Timeline
A-Levels -
Ysgol Brynhyfryd
09.2023 -
Front of house team member
Griffin Inn
07.2022 - Current
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