CHLOE DOWDING-RIVERS
Bath
Summary
Enthusiastic and friendly individual with a knack for customer service and teamwork. Quick to learn and adapt, always ready to lend a hand and ensure guests have pleasant dining experience. Excellent communicator with positive a positive attitude, able to stay calm and organised in busy environments.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
Downside School
Stratton on the Fosse
02.2026 - Current
- Ensured cleanliness and organisation in dining and service areas to support health and safety compliance.
- Maintained clean, safe working environments to eliminate accident risks.
- Worked with team members to meet service targets and enhance customer satisfaction.
- Completed extensive training in fire safety, health and safety, and safeguarding to maintain a safe kitchen environment.
Waitress
Centurion
Westfield
01.2025 - 02.2026
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Resolved customer complaints with empathy, providing effective solutions to ensure positive dining experiences.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained tidy dining area by clearing and resetting tables promptly for new guests.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Set up tables with clean cutlery and glassware for each dining service. with clean cutlery, crockery and glassware throughout sittings.
- Documented customer orders, calculated bills and processed payments.
- Supported colleagues during busy periods, enhancing team collaboration and service quality.
- Honed bartending skills by assisting bartender with high-volume shifts.
Waitress
Fromeway
Radstock
11.2024 - 03.2025
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Provided friendly, efficient service to manage high-volume food and drink orders during peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Resolved customer complaints with empathy, ensuring positive dining experiences through effective solutions.
- Maintained tidy dining area by clearing and resetting tables promptly for new guests.
- Welcomed new customers at the entrance, creating a friendly atmosphere., answered initial questions and took drink orders.
Takeaway
Quarter Panda
Radstock
03.2024 - 10.2024
- Resolved complaints through calm, clear communication and effective problem-solving, ensuring customer satisfaction.
- Optimised time management to consistently meet project deadlines under pressure while maintaining high-quality standards.
- Performed emergency surgeries on acute injuries and life-threatening conditions, successfully saving lives under high-pressure situations.
Education
GCSEs - Hospitality and Catering, Child Development, Science, Maths, English, Business, History
Writhlington
Radstock06-2024
Skills
- Food and beverage service
- Table serving
- Order taking
- Table setting
- Table clearing
- Cleaning and sanitation
- Food safety
- Health and safety compliance
- Tills operation
- Cash handling
- Customer feedback handling
- Customer engagement
- Fast-paced service
- Multitasking
- Teamwork
- Dependable service
- Peer support
- Self-motivation
- Patience and composure
- Attentive
Timeline
Front of House Team Member
Downside School
02.2026 - Current
Waitress
Centurion
01.2025 - 02.2026
Waitress
Fromeway
11.2024 - 03.2025
Takeaway
Quarter Panda
03.2024 - 10.2024
GCSEs - Hospitality and Catering, Child Development, Science, Maths, English, Business, History
Writhlington