Ollie Severn
Cambridge,Cambridgeshire
Summary
Have strong prior experience in customer service and knowhow of proper customer care, having worked in hospitality and retail previously. Can a easily integrate and work well in a team as well as independently. Strong communication skills with customers and colleagues, helping to keep myself and others organized as well as creating a welcoming environment for customers. Good eye for details to help maintain high standards and problem solve, along with strong time management skills. Currently ready to work immediately whether full time or part time.
Overview
4
4
years of professional experience
Work history
Front of house team member
Puddini Catering
Cambridge, Cambridgeshire
08.2021 - Current
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Helped managed several responsibilities, such as food service, event preparation, working behind bar, post event cleaning etc…
- Contributed to team success by maintaining cleanliness and organization in work areas.
- Regularly checked in on customers during events to check if customers would like anything additional.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere which helped to uphold quality customer care.
Coaching and Sport events
Myself
Cambridge, Cambridgeshire
09.2023 - 04.2025
- Helped deliver a sporting event at a local secondary school, along with coaching football at the same school for varying ages with a couple of friends.
- Held goalkeeper and striker specific training sessions with a few friends, in which we gained 10 regular participants during that time
- Made sure to coach with a professional manner, by setting up early, giving players motivation and also advice when needed.
Sales assistant
Boots UK
Cambridge, Cambridgeshire
11.2023 - 02.2024
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care. This included tasks like restocking shelves, working tills, taking deliveries and assisting customers about fragrances or other questions.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled cash transactions quickly and professionally, helping to ensure that customers get served smoothly and quickly.
Art Associate (Work Experience)
King
Cambridge, Cambridgeshire
06.2022 - 06.2022
- Carried out day-to-day duties such as mood boards and potential character creation accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, helping to improve the efficiency and productivity of others who needed it.
- Successfully delivered on tasks within tight deadlines.
- Gained work experience in a team located globally along with gaining knowledge of business and how it operates.
- Learnt background details of the gaming industry and how they conduct their work.
Education
IB & Btec - Multiple
Impington International College
Cambridge07.2025
GCSEs - Multiple
Swavesey Village College
Cambridge 04.2001 -
Skills
- VIP clientele experience
- Beverage serving expertise
- Cleaning Duties
- Patience and tolerance with customers
- Professionalism
- Payments processing
- Experience using EPOS and other equipment
- Composure and flexibility
- Emergency procedures familiarity
- Strong communication skills
- Eye for detail and initiative
- Good organization and time management skills
- Friendly and approachable
Hobbies/interests
Football - I'm currently train regularly at a semi pro level and play every weekend. I have also been in a scholarship the past 2 years which has since ended.
Fitness and Sport - I love watching sports when I have free time, regularly go to the gym and I also enjoy cycling, running and other sports.
Fashion - I am very interest in my look and I’m always looking to improve my wardrobe.
Fragrances - I am currently collecting and learning about fragrances as I’m very interested about the art of perfumes.
Gaming - I play video games regularly with my mates.
Timeline
Sales assistant
Boots UK
11.2023 - 02.2024
Coaching and Sport events
Myself
09.2023 - 04.2025
Art Associate (Work Experience)
King
06.2022 - 06.2022
Front of house team member
Puddini Catering
08.2021 - Current
GCSEs - Multiple
Swavesey Village College
04.2001 -
IB & Btec - Multiple
Impington International College