Isabel Frost
Cowes,Isle of Wight
Summary
Friendly and approachable waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Demonstrates strong problem-solving abilities and adaptability in fast-paced environments. Ready to contribute to creating welcoming and organised atmosphere within a customer facing role.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Front of house team member
Saltys pizzeria and bar
Yarmouth , Isle of Wight
2025.02 - Current
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Recommended menu items to guests, enhancing their dining experience.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
Arcade attendant
Inspired Gaming
Thorness bay, Isle of Wight
2024.08 - 2024.10
- Facilitated minor repairs on machines when necessary, reducing downtime .
- Monitored arcade games, ensuring proper functionality.
- Performed opening and closing duties meticulously, maintaining operational efficiency .
Front of house team member
The Garden
Cowes, Isle of Wight
2024.06 - 2024.08
- Checked guest satisfaction regularly, addressing any issues promptly.
- Coordinated seating arrangements for efficient restaurant management.
- Cooperated closely with other team members to meet and exceed guests' expectations.
Front of house team member
The Basque Kitchen
Cowes, Isle of Wight
2023.04 - 2024.06
- Handled complaints effectively, resulting in increased customer satisfaction.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Promoted special offers or events to increase awareness among customers.
Front of house team member
Sails of Cowes
Cowes, Isle of Wight
2022.06 - 2022.08
- Established rapport with regular customers, fostering a loyal client base
- Handled a fast turnover of clients and lunchtime
Education
GCSEs - :Maths - 7, English, 6-6, Spanish -9
Cowes Enterprise College
Cowes 2017.09 - 2022.06
A-Levels - :Sociology - D, Spanish - C
Node Hill Sixth Form
Newport, Isle of Wight 2022.09 - 2024.07
Skills
- Patience and tolerance
- Welcoming demeanour
- Complaint handling competence
- Telephone etiquette
- Composure under pressure
Affiliations
- Boxing
- Language learning
- Surfing
- Volunteering
Timeline
Front of house team member
Saltys pizzeria and bar
2025.02 - Current
Arcade attendant
Inspired Gaming
2024.08 - 2024.10
Front of house team member
The Garden
2024.06 - 2024.08
Front of house team member
The Basque Kitchen
2023.04 - 2024.06
A-Levels - :Sociology - D, Spanish - C
Node Hill Sixth Form
2022.09 - 2024.07
Front of house team member
Sails of Cowes
2022.06 - 2022.08
GCSEs - :Maths - 7, English, 6-6, Spanish -9
Cowes Enterprise College
2017.09 - 2022.06