Matthew Groves
Brighton,Sussex
Summary
Developed and taught by a series of managers within a large story within multiple departments, having acquired retail skills, knowledge, and responsibilities to foster a culture of hard work, dedication to achieving, and a sense of personal responsibility. Taking a supervisor position and achieving success quickly, reducing wastage, increasing the productivity of managed staff, and improving community relations by implementing training to improve customer service in challenging situations.
Ambitious to go higher, I desire to find a position that suits my needs in the workplace and my personal life and will allow me to take on numerous responsibilities to satisfy my growth and development in the future.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Retail supervisor
Co-op Food
Brighton, Sussex
02.2023 - 11.2023
- Enhanced customer satisfaction by training staff to deliver top-quality service, with over 45k customers a week.
- Coordinated staff schedules with over 30 staff for efficient store operations and unexpected events.
- Increased cleanliness of the store by performing regular maintenance tasks and reports.
- Regularly reviewed visual merchandising strategies to improve product visibility.
- Reduced wastage by hundreds of pounds and leakages by reviewing code check strategy, increasing profitability.
- Often reviewed customer and team feedback to implement new techniques of delivering excellent service and improving community reputation.
Customer assistant
Tesco
Brighton, Sussex
06.2018 - 01.2021
- Handled and efficiently maintained high standards of service amidst challenging situations.
- Participated actively in staff meetings, learning and contributing valuable insights towards improving store performance.
- Learned to improve customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of shopfloor area.
Education
Bachelor of Science - Business and management studies with Politics
University of Sussex
Brighton 09.2021 - 05.2024
Diploma of Higher Education - Business Studies
Brighton Metropolitan College
Brighton 09.2020 - 05.2021
GCSEs -
Portslade Aldridge Community Academy
Brighton 09.2011 - 06.2015
Skills
- Stock management
- Visual Merchandising
- Leadership
- Quality Control
- Employee management
- Staff performance management
- Customer complaint handling
Affiliations
- Traveling to around the world
- Healthy diet and gym focused
- Reading fantasy novels
- Writing short stories
References
References available upon request.
Timeline
Retail supervisor
Co-op Food
02.2023 - 11.2023
Bachelor of Science - Business and management studies with Politics
University of Sussex
09.2021 - 05.2024
Diploma of Higher Education - Business Studies
Brighton Metropolitan College
09.2020 - 05.2021
Customer assistant
Tesco
06.2018 - 01.2021
GCSEs -
Portslade Aldridge Community Academy
09.2011 - 06.2015
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