Summary
Overview
Work history
Education
Skills
Timeline
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Matthew Knight

Warrington

Summary

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in retail sales, providing accuracy and efficiency in day-to-day store tasks. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.

Overview

9
9
years of professional experience
2016
2016
years of post-secondary education

Work history

Team leader

Co-op Food
Lymm, Warrington
10.2024 - Current
  • Developed strategies for improved performance level across the team.
  • Fostered a high-performing environment to drive productivity and quality.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Improved customer satisfaction through close collaboration with the team.
  • Delegated tasks to make best use of individuals' skills.

Waiter bartender

JW Lees
Warrington, Cheshire
07.2023 - 11.2024
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.

Sales Assistant

ASDA
Altrincham
11.2022 - 06.2023
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.

Sales Assistant

Sainsbury's
Lymm, Warrington
10.2016 - 10.2022
  • I accumulated sales through not only engaging in generic conversations with customers but making sure the stock was replenished
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Built lasting relationships with clients through customer service interactions.
  • Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.

Education

GCSEs - Mathematics

Lymm High School
Warrington
Sep 2010 - 05.2015

Skills

  • Thorough stock replenishment
  • EPOS knowledge
  • Enthusiastic communicator
  • Excellent timekeeping
  • Challenge 25 policy enforcement
  • Stock security
  • Visual merchandising strategising
  • Product expertise
  • Customer assistance
  • Retail merchandising expertise
  • Confident communicator
  • Results driven

Timeline

Team leader

Co-op Food
10.2024 - Current

Waiter bartender

JW Lees
07.2023 - 11.2024

Sales Assistant

ASDA
11.2022 - 06.2023

Sales Assistant

Sainsbury's
10.2016 - 10.2022

GCSEs - Mathematics

Lymm High School
Sep 2010 - 05.2015

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Matthew Knight