Marcell Michael Garcia-Healey
Luton ,Bedfordshire
Summary
I am a driven individual with sound judgment and reasoned thinking, willing to do whatever is necessary in order to resolve matters in the most efficient way possible. With my vast experience in hospitality, working in luxury hotels such as The Savoy, i have developed excellent communication and time-management skills as well as having a dedication to delivering pristine customer service. Throughout my various jobs i have become knowledgeable in enhancing customer satisfaction, being ready (and willing) to take charge of a situation in order to resolve it amicably.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Hospitality team member
Cube Staffing Agency
London, Greater London
01.2023 - 12.2023
- Delivered efficient table service, resulting in repeat business.
- Arranged special requests from customers promptly, creating positive impressions.
- Handled complaints in a professional manner to maintain brand reputation.
- Coordinated with bar staff to deliver drinks timely.
- Assisted colleagues during peak hours for smooth operations.
- Maintained high levels of customer service by promptly addressing guest queries.
- Streamlined communication between kitchen and floor staff for efficient service.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Served meals professionally, enhancing overall dining experience.
Cleaner
MAG Facilities
London , Greater London
05.2023 - 07.2023
- Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Ensured the provision of clean towels and toiletries for guest satisfaction.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
Delivery driver
Uber Eats
Luton, Bedford
11.2021 - 01.2023
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Ensured safety by regular vehicle inspections and maintenance.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Handled fragile items carefully, resulting in zero damage complaints.
Front of house team member
Chicken George Jnr
Luton, Bedford
03.2022 - 11.2022
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Managed cash transactions accurately, ensuring accurate financial records.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
Cleaner
Schneider Electric
Luton, Bedford
06.2020 - 08.2020
- Promoted good maintenance habits amongst team members through regular training sessions.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Kept communal areas tidy and well-organised for optimal functionality.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
Education
A-Levels - History
Townsend Church of England School
St Albans, Hertfordshire 08.2019 - 06.2021
A-Levels - Geography
Townsend Church of England School
St Albans, Hertfordshire 08.2019 - 06.2021
A-Levels - English Literature
Townsend Church of England School
St Albans, Hertfordshire 08.2019 - 06.2021
Certificate of Higher Education - Facilities Management
International Workplace for Facilities Management
LondonSkills
- Patience under pressure
- Room setup efficiency
- Customer centricity
- Positive demeanour
- Multitasking proficiency
- Multilingualism
- Front of house expertise
- Empathy and compassion
Languages
Spanish
Advanced
Timeline
Cleaner
MAG Facilities
05.2023 - 07.2023
Hospitality team member
Cube Staffing Agency
01.2023 - 12.2023
Front of house team member
Chicken George Jnr
03.2022 - 11.2022
Delivery driver
Uber Eats
11.2021 - 01.2023
Cleaner
Schneider Electric
06.2020 - 08.2020
A-Levels - History
Townsend Church of England School
08.2019 - 06.2021
A-Levels - Geography
Townsend Church of England School
08.2019 - 06.2021
A-Levels - English Literature
Townsend Church of England School
08.2019 - 06.2021
Certificate of Higher Education - Facilities Management
International Workplace for Facilities Management
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