Macy Johnson
Leeds,West Yorkshire
Summary
Friendly and knowledgeable Crew Trainer offering 2 years of experience in food handling and customer service. Proficient in multiple restaurant positions.
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to environment, customer needs and restaurant operations.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Crew trainer
McDonald's
Guiseley, Leeds
02.2023 - 10.2024
- Provided one-to-one coaching, improving overall job competence among new hires.
- Set positive examples for team members by demonstrating quality service.
- Maintained health and safety regulations with regular training updates to the crew.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Prepared and packaged orders with precise presentation skills.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Handled customer complaints using quick decision-making to resolve issues.
- Operated griddle to heat up or cook meats, cheeses and bread pieces.
- Maintained clean and sanitary food preparation areas and equipment.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Waitress / Bar Tender / Front of House
Broadleys Bistro, Ilkley
Ilkley, West Yorkshire
03.2022 - 01.2023
- Enhanced guest satisfaction through attentive and prompt service.
- Provided menu and offered recommendations to complement dining experience.
- Met special dietary requests with careful preparation and presentation of dishes.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Accommodated special event needs, provided customised services for parties.
- Verified completed orders and served guests at tables.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Polished glasses and cutlery to pristine standards.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Greeted and escorted guests to tables.
Education
GCSEs -
Prince Henry's Grammar School
Otley, Leeds 06.2020 - 06.2022
A-Levels - Criminology & Health & Social Care
Ilkley Grammar School
Ilkley, West Yorkshire 09.2022 - 06.2024
Skills
- Sanitation and cleaning / Hygiene control
- Strong communication
- Initiative taking
- Food safety understanding
- Positive attitude
- Customer service orientation
Affiliations
- Gym
- Swimming
- Travel
Certification
Full UK Driving Licence
References
References available upon request.
Timeline
Crew trainer
McDonald's
02.2023 - 10.2024
A-Levels - Criminology & Health & Social Care
Ilkley Grammar School
09.2022 - 06.2024
Waitress / Bar Tender / Front of House
Broadleys Bistro, Ilkley
03.2022 - 01.2023
GCSEs -
Prince Henry's Grammar School
06.2020 - 06.2022
Full UK Driving Licence
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