Phoebe Nicholas
Norwich,Norfolk
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to environment, customer needs and restaurant operations. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multitasking, leading group discussions and managing areas.
Overview
1
1
year of professional experience
Work History
Crew Trainer
Mcdonalds, K Foley Ltd
Norwich, Norfolk
04.2023 - Current
- Supports teams to achieve shift targets such as service times or waste minimisation.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Reinforced hygiene and food safety procedures.
- Provided one-on-one coaching to employees needing improvement in performance.
- Assigned tasks and responsibilities to crew members based on individual ability and experience
- Provided regular feedback and constructive criticism on employee performance.
Crew Member
Mcdonalds, K Foley Ltd
Norwich, Norfolk
04.2023 - 07.2024
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Took orders at counter and drive-through with clear communication and professionalism.
- Prepared food and beverages within target timeframes.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
Education
GCSEs - Mathematics
Taverham High School
Norwich 04.2001 - /2022
GCSEs - English Language
Taverham High School
Norwich, NorfolkGCSEs - English Literature
Taverham High School
NorwichGCSEs - Combined Science
Taverham High School
NorwichGCSEs - French
Taverham High School
NorwichGCSEs - Geography
Taverham High School
NorwichGCSEs - Media Studies
Taverham High School
NorwichGCSEs - Child Development
Taverham High School
NorwichNVQ Level 2 - Beauty Therapy
City College Norwich
NorwichSkills
- Cash handling
- Customer Service
- Public speaking
- Complaint resolution
- Performance Management
- Hygiene control
- Coaching and training
- Cleaning and sanitation
- Customer service skills
- Strong communication
- Problem solver
- Food safety understanding
Timeline
Crew Trainer
Mcdonalds, K Foley Ltd
04.2023 - Current
Crew Member
Mcdonalds, K Foley Ltd
04.2023 - 07.2024
GCSEs - Mathematics
Taverham High School
04.2001 - /2022
GCSEs - English Language
Taverham High School
GCSEs - English Literature
Taverham High School
GCSEs - Combined Science
Taverham High School
GCSEs - French
Taverham High School
GCSEs - Geography
Taverham High School
GCSEs - Media Studies
Taverham High School
GCSEs - Child Development
Taverham High School
NVQ Level 2 - Beauty Therapy
City College Norwich
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