Connor Ives
Cheltenham,Gloucestershire
Summary
Dedicated professional with extensive expertise in equipment handling, supply chain understanding, and customer service. Proven ability to manage shift operations efficiently, ensuring compliance with food safety standards and hygiene control. Skilled in staff education and training, complaint resolution, and crew leadership. Committed to maintaining high standards of sanitation and cleanliness while enhancing product knowledge and customer satisfaction. Career goal includes advancing into a senior management role within the food service industry.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Crew trainer
Incito
Cheltenham, Gloucestershire
2021.03 - Current
- Facilitated open communication channels to ensure smooth operation flow amongst team members.
- Developed detailed training manuals, increasing overall crew understanding of procedures.
- Conducted regular knowledge assessments, ensuring continual improvement in task execution.
- Boosted morale within the team via motivational speaking at routine briefings.
- Provided one-to-one coaching, improving overall job competence among new hires.
- Streamlined operations via hands-on crew training exercises.
- Reinforced learning outcomes with consistent follow-up checks on individual progress.
- Maintained health and safety regulations with regular training updates to the crew.
Education
A-Levels - English, Media
All Saints Academy
Cheltenham, Gloucestershire 2011.09 - 2018.04
Skills
- Equipment handling
- Supply chain understanding
- Patience and endurance
- Food safety certification
- Cash handling
- Customer Service
- Product knowledge
- Opening and closing procedures
- Complaint resolution
- Staff education and training
- Safe food handling
- Sanitation and cleaning
- Machinery maintenance
- Crew leadership
- Customer service skills
- Hygiene control
- Food safety understanding
- Shift management
Affiliations
- Cooking
- Digital art
Timeline
Crew trainer
Incito
2021.03 - Current
A-Levels - English, Media
All Saints Academy
2011.09 - 2018.04