Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Accomplishments
References
Timeline
Generic

Kerry Bunting

Rotherham

Summary

Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to environment, customer needs and restaurant operations.

Experienced Crew Trainer focused on maximising team success by providing new members with optimal training and support. Possessing current Food Hygiene certificate and extensive knowledge of food safety, cleaning and sanitising procedures.

Friendly and knowledgeable Crew Trainer offering ten years of experience in food handling and customer service. Proficient in multiple restaurant positions.

Experienced professional with focus on training and developing crew members. Deliver high-quality training programmes that enhance team performance and operational efficiency through practical instruction and motivational techniques. Skilled in fostering collaborative environment and improving customer service standards.

Knowledgeable about training and mentoring team members to achieve high performance. Strong communication and leadership skills, with focus on teamwork and customer service. Ready to use and develop training, coaching, and organisational skills in food production and sales roles.

Reliable professional with motivational and aspirational approach to work. Demonstrates strong leadership and communication skills to guide and support team members. Capable of enhancing team performance and fostering positive work environment.

Driven individual with strong leadership and communication skills, coupled with robust ability to train and mentor team members. Demonstrates excellent problem-solving capabilities and proactive approach to improving team performance. Ready to contribute significantly to team success and development in all areas of the restaurant.

Results-driven Crew Trainer with knack for mentoring teams to achieve operational excellence. Known for enhancing training programmes that boost staff performance and customer satisfaction. Consistently create engaging learning environments and streamline processes, resulting in improved efficiency and team cohesion.

Clear communicator and dedicated educator with background in all areas within food production. Relates easily to students to teach, encourage and mentor future professionals.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

19
19
years of professional experience

Work history

Crew Trainer

McDonald's
05.2016 - 07.2025
  • I am currently a crew trainer there.
  • Maintained health and safety regulations with regular training updates to the crew.
  • Promoted process consistency amongst staff by demonstrating best practice procedures regularly.
  • Implemented new staff orientation programme for quicker integration into the team.
  • Facilitated open communication channels to ensure smooth operation flow amongst team members.
  • Enhanced team performance by providing effective and motivating training sessions.
  • Conducted regular knowledge assessments, ensuring continual improvement in task execution.
  • Created a positive working environment by promoting teamwork and cooperation.
  • Developed detailed training manuals, increasing overall crew understanding of procedures.
  • Streamlined operations via hands-on crew training exercises.
  • Improved employee retention rates by setting clear expectations during initial training period.
  • Delivered comprehensive training for improved customer service skills.
  • Ensured adherence to company standards with meticulous instruction.
  • Provided one-to-one coaching, improving overall job competence among new hires.
  • Reinforced learning outcomes with consistent follow-up checks on individual progress.
  • Increased productivity levels through focused skill development sessions.
  • Achieved high employee commitment through supportive mentoring practices.
  • Supported teams to achieve shift targets such as service times or waste minimisation.
  • Greeted customers warmly and provided friendly service, leading crew by example.
  • Developed employees' skills in new tasks or stations.
  • Maintained current knowledge of company standards and up-to-date food safety regulations.
  • Reinforced hygiene and food safety procedures.
  • Provided one-on-one coaching to employees needing improvement in performance.
  • Trained a number of employees in customer service, food safety and performance requirements.
  • Received and processed cash and card payments accurately.
  • Assigned tasks and responsibilities to crew members based on individual ability and experience
  • Set positive examples for team members by demonstrating quality service.
  • Role modelled ideal behaviour and standards across multiple stations.
  • Provided regular feedback and constructive criticism on employee performance.
  • Mentored junior employees to improve accuracy and efficiency when taking orders.
  • Identified training needs and recommended action to appropriate supervisor.
  • Drove compliance to company standards by reinforcing rules and procedures.
  • Managed conflict resolutions to enhance positive and professional relationships.
  • Organised training schedules to teach weekly and monthly sessions.
  • Educated students about safety requirements and consistently enforced rules.
  • Taught students about tools and equipment used by kitchen (production) professionals.

Sales Assistant

Shoe Zone
Sheffield
07.2006 - 05.2016
  • I was a sales assistant at shoe zone in a busy shopping centre.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Demonstrated products effectively leading to increased sales conversions.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Trained new staff members, fostering a supportive working environment.
  • Improved customer service by efficiently handling queries and complaints.
  • Utilised excellent communication skills to provide detailed product information.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Assisted customers with product selection for optimal satisfaction.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Offered personalised shopping advice to enhance customer experiences.
  • Collaborated effectively with team members to meet sales targets.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Built strong relationships with regular customers for repeat business.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Built lasting relationships with clients through customer service interactions.
  • Collaborated with sales managers to meet target quotas.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Processed returned or exchanged items and provided refunds to customers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Maintained accurate records to track cash handling activities.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Informed customers regarding promos and warranty services to increase sales.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Organised displays to promote inventory and encourage customer purchases.
  • Tagged products quickly and accurately with price tags and stickers.
  • Boosted product sales by offering selection guidance to customers.
  • Carried out active selling from initial customer greeting.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Accepted card, cash and cheque payments in POS register system.
  • Built rapport with new and existing customers to boost client retention.
  • Totalled bills using maths skills and maintained accurate till count.
  • Identified discrepancies in stocks through regular inventory management.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Explained establishment policies to customers and offered advice on selections.

Education

BA (hons) - criminology and law

Open University
10.2024 -

CACHE level 2 - childcare

Dearne valley college
09.2006 - 06.2007

GCSEs -

Dearne High School
Barnsley
09.2001 - 05.2006

Skills

  • Equipment handling
  • Training program design
  • Training facilitation
  • Feedback delivery
  • Patience and endurance
  • Knowledge of employment laws
  • Communication excellence
  • Supply chain understanding
  • Cash handling
  • Customer Service
  • Payment Processing
  • Product knowledge
  • Opening and closing procedures
  • Data Entry
  • Order processing
  • Complaint resolution
  • Performance Management
  • Staff education and training
  • Food handling
  • Safety management system monitoring
  • Constructive feedback strategies
  • Training session development
  • Employee performance monitoring
  • Coaching and training
  • Product promotion
  • Food preparation demonstrations
  • Station Observation Checklist (SOC) completion
  • Safe food handling
  • Quality assurance and control
  • Sanitation and cleaning
  • Sales strategies
  • Restaurant cleaning procedures
  • Cleaning and sanitation
  • Staff development
  • e-learning modules development
  • Equipment operation
  • Opening and closing processes
  • Budget handling
  • Hygiene control
  • Customer service skills
  • Policy development
  • Machinery maintenance
  • Shift management
  • Suggestive selling
  • Crew leadership
  • Food safety understanding
  • Team motivation
  • Customer loyalty building
  • Food safety enforcement
  • Crew member skills assessments
  • Motivational techniques
  • Processing payments
  • Quality, Service, Cleanliness and Value coaching
  • POS training
  • Service standards implementation
  • Equipment Maintenance
  • Public speaking
  • Strategic planning
  • Resourcefulness
  • Conflict Resolution
  • Inventory control
  • Inventory management
  • Quality Assurance
  • Lesson planning
  • Informative

Custom

References can be given upon request.

Affiliations

  • reading, walking my little jack russell Tilly. spending time with friends when possible

Accomplishments

built a excellent rapport within my current role as crew trainer, can easily train in all areas and can enter waste management, cash handling and entering most data within the company

References

References available upon request.

Timeline

BA (hons) - criminology and law

Open University
10.2024 -

Crew Trainer

McDonald's
05.2016 - 07.2025

CACHE level 2 - childcare

Dearne valley college
09.2006 - 06.2007

Sales Assistant

Shoe Zone
07.2006 - 05.2016

GCSEs -

Dearne High School
09.2001 - 05.2006
Kerry Bunting