Lucy Bates
derby,United Kingdom
Summary
Results-driven professional with a proven track record in sales target achievement and customer service excellence. Demonstrates expertise in face-to-face selling, successful up-selling, and employing advanced sales techniques to optimise revenue. Skilled in complaint handling, stock control, and cash handling, ensuring seamless operations and customer satisfaction. Known for strong empathy, initiative taking, and maintaining a positive attitude to foster lasting client relationships. Adept at time optimisation and stock counting with a focus on efficiency and accuracy. Committed to leveraging skills to drive business growth while delivering exceptional service experiences.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Sales assistant
Greggs
Derby
07.2021 - Current
- Conducted daily inventory checks to manage stock levels accurately.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Collaborated effectively with team members to meet sales targets.
- Managed till operations smoothly, reducing waiting time for customers.
- i was also a senior team member for a while, running my own shifts and doing cash ups at the end of the day. this also included doing stock counts and doing the tasks in the time frame i had.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed customer lines for minimum wait times and high satisfaction.
- Accepted card, cash and cheque payments in POS register system.
Education
GCSEs - maths
Derby College
Derby 09.2020 - 06.2021
GCSEs - english
Derby College
DerbyGCSEs - history
Derby College
DerbyGCSEs - media
Derby College
DerbyGCSEs - science
Derby College
DerbySkills
- Successful up-selling
- Initiative taking
- Strong empathy
- Sales target achievement
- Price tagging
- Time optimisation
- Cash handling
- Stock control
- Complaint handling
- Positive attitude
- Customer Service
- Sales techniques
- Stock counting
- Face-to-face selling
Timeline
Sales assistant
Greggs
07.2021 - Current
GCSEs - maths
Derby College
09.2020 - 06.2021
GCSEs - english
Derby College
GCSEs - history
Derby College
GCSEs - media
Derby College
GCSEs - science
Derby College
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