Rahma Abdi
Customer Service & Retail Assistant
Acton,London
Summary
A dedicated professional with extensive expertise in customer service excellence and client care, complemented by a strong foundation in fashion retail knowledge, including fabrics, styling, and cultural trends. Demonstrates a compassionate and patient approach in care settings while supporting vulnerable individuals with daily activities. Proficient in merchandising, stock control, visual presentation, and cash handling, alongside payment processing and POS systems. Possesses strong interpersonal and communication skills, excelling in team collaboration and independent working environments. IT proficiency spans MS Office and retail systems, enhancing problem-solving and conflict resolution capabilities. Bilingual or multilingual abilities further enrich strategic selling techniques and successful up-selling efforts. Career goals include advancing brand awareness promotion through initiative taking and time optimisation strategies.
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth of customer service role.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work history
Sales Assistant
Jamad Fashion Retail
Southall, West London, Southall
01.2006 - Current
- Delivered personalised fashion advice and styling suggestions to diverse clientele.
- Managed customer transactions and daily till operations efficiently.
- Organised product displays while overseeing stock management.
- Cultivated long-term customer relationships through attentive service.
- Responded promptly to customer needs, fostering loyalty and positive feedback.
- Acquired knowledge of new products rapidly, ensuring comprehensive guidance for customers.
- Monitored consumer behaviour trends to inform merchandising strategies.
- Maintained a welcoming store environment through clean and organised displays.
- Monitored trends in consumer behaviour with keen attention to detail.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Trained new staff members, fostering a supportive working environment.
- Built lasting relationships with clients through customer service interactions.
- Prepared invoices for customers with large orders or special sales types.
Customer Service Adviser
River Island
Hounslow, West london
01.2010 - 01.2010
- Assisted customers with purchases and styling queries
- Handled transactions accurately and efficiently
- Supported visual merchandising and stock replenishment
- 8 weeks
- Participated in conflict resolution sessions for better team cooperation.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Provided detailed information about products and services to potential customers.
- Strengthened client relationships with clear communication and problem-solving skills.
- Designed training programmes for enhanced team performance.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Efficiently managed customer enquiries via multiple channels, including, email and website channels with 98% first point of contact resolution.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer Service Adviser
IKEA
Wembley, North West London
01.2007 - 01.2010
- Delivered excellent service in children's department by assisting customers with product selection and enquiries
- Ensured safe, tidy, and engaging displays
- Resolved customer concerns quickly and effectively
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Assisted customers in product selection to boost sales.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Guided customers through troubleshooting process with patience and clarity.
- Conducted regular meetings with staff, boosted morale and productivity levels
- Dealt with over 63 customer in one shift.
- Handled over 40 calls a day.
- Handled high volume of calls daily for faster issue resolution.
- Managed complex customer issues to successful resolution.
- Strengthened client relationships with clear communication and problem-solving skills.
Call Centre Adviser
Bit TV – Consumer Channel
Acton Vale
01.2006 - 01.2007
- Provided excellent customer service via phone and online
- Assisted with purchases and service queries
- Delivered product information and resolved customer issues
- Participated actively in training sessions to improve call handling skills.
- Logged customer interactions and issues in the system accurately to track trends.
- Managed high volume of inbound calls for efficient customer service.
- Communicated effectively with team members for smooth operation flow in call centre.
- Adhered strictly to data protection regulations during all interactions with customers.
- Maintained updated knowledge of products to provide accurate information to customers.
- Identified sales opportunities whilst addressing customer concerns, boosting company revenue indirectly.
- Upheld outstanding attendance record, demonstrating commitment and reliability.
- Assisted colleagues during peak times, promoting a supportive work environment.
- Handle over 45 calls per day.
Education
Certificate of Higher Education - Media Studies
Greenford Sixth Form College
Greenford, Ealing 09.2006 - 08.2007
Certificate of Higher Education - Performing Arts
Hayes Campus
Hayes, Hillingdon 09.2003 - 07.2006
GCSEs - English, Maths, Science, History, Spanish, Media, Drama
Villiers High School
Southall 09.1998 - 07.2003
A-Levels - Economic
University of West London
London, England 02.2009 - 04.2010
Skills
- Customer service excellence
- Client care
- Fashion retail expertise
- Compassionate approach
- Support for vulnerable individuals
- Merchandising and stock control
- Cash handling and payment processing
- Interpersonal communication skills
- Team collaboration and independent work
- Problem-solving and conflict resolution
- Bilingual communication
- Successful up-selling strategies
- Price tagging and merchandise control
- Initiative and time optimization
- Empathy in customer interactions
- Returns processing and exchange handling
- Store layout design and visual merchandising
- Complaint resolution strategies
- Positive customer service attitude
- Point of sale operation
- Loss prevention techniques
- Store opening and closing responsibilities
- Effective time management
- Successful up-selling
- Tactful negotiation
- Proactive follow-up behaviour
- Strong written communication
- Patient attitude
- Pricing and markdowns
- Customer focus
- Handling difficult customers
- Customer satisfaction enhancement
- Loss prevention strategies
- Order fulfilment
- Complaint handling
Interests
Passion for fashion design, styling, and cultural fashion trends, Supporting child development through play, learning, and care activities, Enjoy arts & crafts, creative hobbies, and family time
Affiliations
- Music
- Reading
- Helping/Supporting
Care Experience
Voluntary Care Support – Elderly Family Member, Ongoing, Assisted with daily routines including meal preparation, companionship, and household tasks, Offered emotional support and practical help during recovery periods
Career Break
Took time to raise a young child and recover from a road traffic accident in 2018. During this period, actively supported a family-run retail fashion business and provided care for family members, enhancing both retail expertise and caregiving skills.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Service Adviser
River Island
01.2010 - 01.2010
A-Levels - Economic
University of West London
02.2009 - 04.2010
Customer Service Adviser
IKEA
01.2007 - 01.2010
Certificate of Higher Education - Media Studies
Greenford Sixth Form College
09.2006 - 08.2007
Sales Assistant
Jamad Fashion Retail
01.2006 - Current
Call Centre Adviser
Bit TV – Consumer Channel
01.2006 - 01.2007
Certificate of Higher Education - Performing Arts
Hayes Campus
09.2003 - 07.2006
GCSEs - English, Maths, Science, History, Spanish, Media, Drama
Villiers High School
09.1998 - 07.2003