JOHN BENSON
Lisburn,Northern Ireland
Summary
Dedicated Team Member experienced in delivering exceptional customer service and maintaining efficient operations in fast-paced retail environments. Built positive customer relationships and supported sales success through attentive service and effective communication. Focused on safety, cleanliness, and teamwork while demonstrating flexibility and a proactive approach to challenges.
Overview
30
30
years of professional experience
Work History
Sales Assistant
Modern Machinery Supplies
Lisburn, Antrim
03.2026 - Current
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Responded to customer enquiries by providing thorough information about products and services., providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Worked closely with team members to coordinate efforts and achieve sales goals. to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Handled customer returns, refunds and exchanges at customer service desk.
- Collaborated with team members to achieve target results.
- Met designated service time targets by efficiently managing tasks and prioritising customer needs. and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Actively listened to customers to fully understand requests and address concerns.
- Managed time effectively to meet tight delivery deadlines, demonstrating strong organisational skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Loaded and unloaded goods from trucks, ensuring timely distribution to the appropriate departments.
- Located and moved stock throughout warehouses using forklifts, pallets and crates.
- Worked quickly to handle goods movements and meet continuous transport demands.
- Moved large, bulky items using forklift vehicles with correct procedures.
- Inspected load security to ensure safe transportation and minimise risk during transit. to minimise risk of injury or damage.
- Positioned lifting devices precisely for smooth transportation.
- Followed work order documentation for accurate loading and unloading of deliveries.
- Performed pre-operation check of forklift before every shift to confirm proper operation and minimise accidents.
- Kept in line with safety regulations by wearing hard hats, high viz and other PPE.
- Conducted inspections to confirm that received goods matched the specifications on purchase orders. received goods matched purchase orders.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
Sales Assistant
Morrow Retail
04.2014 - 04.2021
- Guided customers in product selection, delivering tailored advice to fulfil specific needs and enhance their shopping experience.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Responded to customer enquiries promptly, enhancing customer satisfaction with product and service knowledge.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Shared new products and promotions with customer to encourage sales.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Processed customer returns and refunds efficiently, logging details accurately to maintain transaction integrity.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Arranged stock room for efficient inventory management and easy access, ensuring easy access to products and efficient inventory management.
- Maintained up-to-date knowledge of product features, benefits, and availability.
Sales Assistant
Petrogas
09.2008 - 03.2012
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance the shopping experience.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Maintained an up-to-date knowledge of product features, benefits, and availability.
- Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Shared new products and promotions with customer to encourage sales.
Car Mechanic
Lakeview Car
09.1996 - 06.2007
- Diagnosed and repaired a wide range of vehicle issues, including engine malfunctions and electrical faults, to maintain optimal performance.
- Utilised diagnostic equipment to accurately identify electrical and mechanical issues, reducing diagnostic time.
- Dismantled vehicle parts to diagnose and trace faults.
- Identified mechanical faults, determined causes and ordered new parts to resolve issues.
- Restored and replaced damaged parts to eliminate further issues.
- Rebuilt and replaced parts to restore vehicle performance.
- Replaced worn or damaged parts, such as tyres, exhausts, and shock absorbers, to ensure optimal vehicle operation.
- Performed routine maintenance checks, including oil changes, tyre rotations, and fluid top-ups, to prevent future mechanical failures.
- Completed routine servicing of vehicles to brand technical standards to reduce likelihood of future mechanical issues.
- Communicated with customers to update on vehicle status and parts requiring attention.
- Recommended repairs and outlined costs to customers, building trust through honest and caring feedback on vehicle condition.
- Conducted test drives before and after repair services.
- Collaborated with a team of mechanics, sharing expertise and insights to improve workshop efficiency and quality of service.
- Removed old oil, replaced filters and added correct amount of new oil.
Education
GCSE - English, Math, Science, Art & Design
Lisnagarvey High
Lisburn, LBC01-1996
Skills
- Product knowledge
- Sales techniques
- Face to face selling
- Successful up-selling
- Customer service
- Technical troubleshooting
- Complaint handling
- Resolution skills
- Cash handling
- Payment Processing
- Accurate money handling
- Refund processing
- Stock management
- Stock control
- Shelf stocking
- Stock rotation
- Sales reporting
- Target achievement
- Technical troubleshooting
- Automotive maintenance
- Vehicle servicing
- Mechanical repairs
- Safety procedures
- Multitasking efficiency
- Time management
- Computer literate
- Price tagging
- Barcode scanning
- Relationship management
- Client building
- Confident communicator
- Effective listening
- Resilient under pressure
- Cleanliness standards
- Successful up-selling
- Accurate money handling
- Refund processing
- Product promotions
- Barcode scanning
References
References are available upon request
Hobbies and interests
- Family days out
- Cycling
- Walking
- Mechanical repairs
- Walking family dog
- Team based video Gaming
Timeline
Sales Assistant
Modern Machinery Supplies
03.2026 - Current
Sales Assistant
Morrow Retail
04.2014 - 04.2021
Sales Assistant
Petrogas
09.2008 - 03.2012
Car Mechanic
Lakeview Car
09.1996 - 06.2007
GCSE - English, Math, Science, Art & Design
Lisnagarvey High