Dominik Kozma

Coordinated order intake phone communications to prepare purchase quotes.

Managed enquiries by responding across 3 email inboxes promptly.

Owned order quote creation and guided product, delivery, payment questions.

Processed orders and quotes through Evonet.

Applied Sticky Pay and pay-link steps to complete customer payments.

Collaborated across several company teams to cover customer-facing needs.

• Coordinated demo window and showroom parts support for presentations.

• Worked quickly to pack orders in an efficient way and minimise damage or shifting of products.
• Delivered exceptional customer service, addressing queries and concerns with professionalism and empathy.
• Followed all company standards and paid careful attention to customer requests.
• Facilitated seamless online shopping experiences, selecting and purchasing items on behalf of clients.

• Worked quickly to pack orders in an efficient way and minimise damage or shifting of products.
• Delivered exceptional customer service, addressing queries and concerns with professionalism and empathy.
• Followed all company standards and paid careful attention to customer requests.
• Facilitated seamless online shopping experiences, selecting and purchasing items on behalf of clients.
• Built and maintained strong relationships for increased client retention.
• Documented substitutions and provided information to customers.
• Shared expert brand, product and industry knowledge to motivate and inspire clients and boost sales.
• Conducted market research to stay abreast of fashion trends and new product releases.

• Picked orders to meet productivity targets.
• Cleaned and maintained warehouse in compliance with safety standards.
• Picked and packed customer orders with accuracy, meeting daily productivity targets.
• Understood warehouse product placement, enabling efficient picking and packing services.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Assisted in the packaging of goods, preparing them for shipment or collection.
• Loaded and unloaded goods from delivery vehicles, adhering to strict safety protocols.

• Applied finishing processes to varied materials for delivery of automotive-ready coated metal components.