Leonie Baldwin
Nr Carnforth ,Lancs
Summary
Results-oriented retail professional with expertise in point-of-sale systems and visual merchandising. Proven ability to implement strategic selling techniques and stock control measures, consistently achieving sales targets. Experienced in luxury fashion sales and customer retention, enhancing store performance through effective merchandise management. Focused on delivering exceptional customer experiences and driving business growth through innovative solutions.
Overview
16
16
years of professional experience
Work history
Sales assistant
Sport shop Forca Portugal
Carvoeiro, Portugal
05.2013 - 08.2025
- Assisted customers by providing product information and addressing inquiries promptly.
- Collaborated with team members to maintain organised and visually appealing store displays.
- Processed transactions accurately while ensuring a positive shopping experience for customers.
- Managed stock levels by conducting regular inventory checks and replenishing shelves as needed.
Receptionist
Suites alba resort & spa
Albandeira, Portugal
05.2012 - 09.2012
- Managed front desk operations, ensuring efficient check-in and check-out procedures.
- Handled incoming calls and emails, providing information and assistance to guests.
- Coordinated scheduling for appointments and activities, optimizing guest experiences.
- Maintained cleanliness and organisation of reception area, creating welcoming environment.
Receptionist
Slide and splash
Lagoa, Portugal
05.2009 - 08.2011
- Greeted visitors and directed them to appropriate personnel to enhance their experience.
- Managed incoming calls and messages to ensure effective communication within the office.
- Organised appointment schedules for staff to facilitate optimal time management.
- Maintained a clean and welcoming reception area to create a positive first impression.
Education
Primary school - Primary school year 1 and 2
North Road carnforth
Carnforth, Lancashire 09/1997 - 07/1999
Primary School - Year 1&2&3&4
EB1 Primary School Carvoeiro
Carvoeiro 11/1999 - 06/2003
GCSEs - Equivalent to GCSEs
Cyclone High School
Lagoa 09/2003 - 07/2005
Equivalent to A levels - Course sales management
Espamol High School College
Portugal 09/2005 - 07/2010
Skills
- Initiative taking
- Strong empathy
- Point of sale expertise
- Electronic point-of-sale systems
- Bilingual or multilingual
- Sales target achievement
- Successful up-selling
- Brand awareness promotion
- Strategic selling techniques
- Time optimisation
- Price tagging
- Demonstrations expertise
- Point of sale operation
- Cash handling
- Visual merchandising
- Positive attitude
- Stock control
- Complaint handling
- Store layout designing
- Security compliance
- Product merchandising
- Effective listening
- Customer retention
- Order fulfilment
- Loss prevention strategies
- Returns processing
- Business acumen
- Brand Promotion
- Supplier liaison
- Sales reporting
- Complaint management
- Customer Service
- Confident communicator
- Sales techniques
- Payment Processing
- Product knowledge
- Upselling expertise
- Stock counting
- Refund and exchange processing
- Product demonstrations
- Conflict Resolution
- Merchandise control
- Outstanding customer service
- Loss prevention
- Point of sale system operation
- Customer retention tactics
- Retail merchandising expertise
- Retail sales trend analysis
- Financial records analysis
- Stock replenishment
- Energetic self-starter
- Store opening and closing duties
- Fashion and styling expertise
- Window display visual merchandising
- Outgoing and enthusiastic
- Warehouse organisation
- Patience and empathy
- Refund processing
- Money handling
- Superb time management
- Deal closing
- Health and Safety regulations
- Customer styling
- Face-to-face selling
- Stock room management
- Upselling techniques
- Product promotions
- Technical product knowledge
- Product storytelling
- Product demonstration
- Till and cash handling
- Luxury fashion sales
- Stock audits
- Stocking shelves
- Barcode scanning
- Accurate money handling
- Salesmanship
- Customer loyalty programme administration
- Security tagging proficiency
- Fashion trend awareness
- Product placement strategies
- Resilience under pressure
- Retail security measures
- Merchandise pricing
- Loyalty program administration
Affiliations
- Exercising and keeping myself fit and healthy.
Accomplishments
- Learning Portuguese and becoming bilingual.
- Assistant management corse.
- sales corse.
- 3 months work experience as a receptionist.
Languages
English
Fluent
Portuguese
Fluent
Timeline
Sales assistant
Sport shop Forca Portugal
05.2013 - 08.2025
Receptionist
Suites alba resort & spa
05.2012 - 09.2012
Receptionist
Slide and splash
05.2009 - 08.2011
Primary school - Primary school year 1 and 2
North Road carnforth
09/1997 - 07/1999
Primary School - Year 1&2&3&4
EB1 Primary School Carvoeiro
11/1999 - 06/2003
GCSEs - Equivalent to GCSEs
Cyclone High School
09/2003 - 07/2005
Equivalent to A levels - Course sales management
Espamol High School College
09/2005 - 07/2010