Luca Groves
Birmingham,United Kingdom
Summary
A dedicated professional with a proven track record in sales target achievement and successful up-selling, demonstrating outstanding customer service and product knowledge. Known for handling complaints effectively while maintaining a positive attitude, consistently enhancing customer satisfaction. Committed to leveraging skills in complaint handling and product expertise to drive business growth and exceed sales objectives.
Overview
1
1
year of professional experience
Work history
Sales assistant
PenandInk.io
London
06.2024 - 08.2024
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Improved customer service by efficiently handling queries and complaints.
- Offered personalised shopping advice to enhance customer experiences.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Utilised excellent communication skills to provide detailed product information.
Production assistant intern / runner
Unit9
London
05.2023 - 08.2023
- Provided administrative support relieving pressure off production management team
- Responded proactively to unexpected challenges preventing delays in filming schedule .
- Kept workspaces clean and organised with regular attention.
- Helped smooth running of daily tasks by replenishing supplies.
Intern
meetGenie.co
London
04.2023 - 05.2023
- Assisted with various projects at tech startup Meet Genie.co.
Learned about digital product design, development, and marketing.
Collaborated with different departments across the business. - Adapted to new situations and learned new skills quickly.
- Showed initiative and willingness to take on new challenges.
Education
A-Levels - Biology, Computer Science and English Literature
Westminster City Sixth Form College
Westminster, London 09/2023 - 05/2025
GCSEs -
Harris Science Academy
Bow, London 09/2020 - 05/2023
Skills
- Successful up-selling
- Sales target achievement
- Positive attitude
- Complaint handling
- Product knowledge
- Outstanding customer service
INTERESTS
Music, Fashion, Film, Food, Boxing, Golf, Football
AWARDS
I have passed Grade 4 in Drums, I gained certificates in Classics & Latin at East London Classics Summer Schools - Sponsored by Mary Beard and Cambridge University
References
References available upon request.
Timeline
Sales assistant
PenandInk.io
06.2024 - 08.2024
Production assistant intern / runner
Unit9
05.2023 - 08.2023
Intern
meetGenie.co
04.2023 - 05.2023
A-Levels - Biology, Computer Science and English Literature
Westminster City Sixth Form College
09/2023 - 05/2025
GCSEs -
Harris Science Academy
09/2020 - 05/2023