Lisa Partridge
Brighton,East Sussex
Summary
Experienced, organised and committed in my work, I produce accurate results in busy environments. Always communicative and supportive, I can be relied upon by managers and clients alike to deliver a professional and timely response to their needs. With over 17 years experience in a customer focused environment, I am now looking to take the next step in a very successful career path.
Overview
17
17
years of professional experience
Work History
Homeless Prevention Officer
Brighton & Hove City Council
Brighton, East Sussex
02.2017 - Current
- Assess options for clients in housing difficulty whether that is supported housing, private rented or sustainment via family mediation.
- Process Part VII applications as appropriate.
- Liaise with partners in health, social care and voluntary sector as appropriate to work towards sustainable outcomes for clients.
- Call and attend case conferences where accommodation is in jeopardy or becomes unstable.
- Attend working groups and events to raise the profile of Housing Options.
- Participate in the Homeless Out of Hours rota.
- Undertake Suitability of Accommodation reviews under s202.
Account Manager
Brighton & Hove City Council
Brighton, East Sussex
11.2014 - 02.2017
- Worked within an established team managing rent accounts and other financial matters on behalf of vulnerable tenants accommodated by Brighton & Hove City Council.
- Provided support and advice on how to best manage their finances and maximise their income.
- Liased directly with services and clients to best assist with clients who directly impacted by the Benefit Cap.
- Served Section 21 and Notice To Quit paperwork in accordance with Government Guidelines as well as completing relevant court reports and attending court prior to eviction proceedings.
- Managed the invoicing for removals and storage of belongings for clients in Emergency Accommodation.
Housing Needs Officer
Brighton & Hove City Council
Brighton, East Sussex
10.2006 - 11.2014
- Assisted in the provision of a critical role supporting the Local Authority to provide assistance, accommodation and advice to people with a complex range of housing issues.
- Assessed Housing Allocations and the Allocation of Social Housing in accordance with the Allocations Policy.
- Covered a busy front line service that provided housing advice and assistance.
Education
PRINCE2 - Project Management
Learning People
Brighton 02.2023 -
Skills
- Fraud investigations
- Confident communicator
- Data evaluation
- Reviewing contracts
- Case interpretation
- Court procedures
- Excellent communication skills
- Proactive and flexible
Timeline
PRINCE2 - Project Management
Learning People
02.2023 -
Homeless Prevention Officer
Brighton & Hove City Council
02.2017 - Current
Account Manager
Brighton & Hove City Council
11.2014 - 02.2017
Housing Needs Officer
Brighton & Hove City Council
10.2006 - 11.2014
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