LISA COX
Southampton,Hampshire
Summary
Experienced professional with focus on managing care services and leading teams to deliver high-quality support. Skilled in regulatory compliance, staff development, and implementing best practices to enhance service user satisfaction. Proven ability to foster collaborative environments and drive continuous improvement in care standards.
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Work history
Registered Manager
Budwood Limited
Southampton, Hampshire
2021.09 - Current
- Ensured compliance with all regulatory standards through continuous monitoring and evaluation processes.
- Enhanced staff performance by conducting regular training sessions.
- Implemented innovative strategies to drive continuous improvement in service delivery.
- Managed budgets to maintain financial viability.
Home Manager
Budwood Ltd
Southampton, Hampshire
2019.09 - 2021.09
- Led support workers to ensure consistent care delivery and adherence to professional standards. Coached support workers on daily practices to align with care policies and enhance service quality. Developed support plans to facilitate young people's transition to independent living.
- Promoted continuity of care by maintaining strong relationships with external healthcare providers.
- Handled difficult situations calmly whilst maintaining professionalism at all times.
Business Development Manager
Budwood Limited
Southampton, Hampshire
2021.01 - 2021.09
- Led the development and opening of new Supported Accommodation and Children's Homes, including property sourcing, procurement, and end-to-end project management.
- Collaborated with commissioners to maintain placement occupancy and support service development, ensuring compliance with regulatory and commissioning requirements in tender processes.
- Oversaw referral management and quality assurance audits, managed tender submissions.
- Developed comprehensive policies and procedures.
- Coached and mentored managers in homes, conducted quality assurance audits, and provided operational cover to maintain continuous, safe, and compliant service delivery.
Home Manager
Southlands School
Lymington , Hampshire
2014.10 - 2019.08
- Ensured highest standard of care and support for young people.
- Demonstrated positive relationships with young people, parents and external agencies
- Monitored and evaluated regulatory standards to ensure compliance.
- Supervised team and facilitated personal development opportunities.
- Completing audits to identify areas of improvement and demonstrate progress made by young people.
Assistant Team Manager
Southlands School
Lymington, Hampshire
2011.04 - 2014.10
- Participate in recruitment drives and manage candidate selection processes.
- Co-ordinated line management for staff to enhance team performance. for staff team and day-to-day support.
- Complete administrative tasks while handling routine work efficiently.
Senior/Support Worker
Southlands School
Lymington, Hampshire
2006.09 - 2011.04
- Supported children with autism and additional learning disabilities in accessing education and managing behaviour, both in team settings and individually, enhancing their daily living skills within the home environment.
Education
Level 7 Diploma for Senior Leaders - Senior Leadership
City & Guilds
United Kingdom 2024.09 -
Level 3 Mental Health Course - Mental Health
The Course Mix
2019.07 - 2019.12
Level 5 Diploma - Leadership For Health & Social Care and Children and Young People
Redbridge College
Southampton 2017.06 - 2019.02
NVQ Level 3 - Health & Social Care
City & Guilds
United Kingdom 2007.02 - 2009.03
Skills
- Social care legislation
- Children's homes regulations
- Safeguarding procedures
- Policy and procedure development
- Supported living management
- Health and safety compliance
- Financial management
- Quality Assurance
- Multidisciplinary coordination
- Recruitment and hiring
- Training and development
- Microsoft Office expertise
- Strategic planning
- Problem-solving
- Leadership skills
- People management
- Communication skills
- Resilience under pressure
- Problem-solving
Affiliations
- Theatre
- Live Music
- Exploring different cultures
Timeline
Level 7 Diploma for Senior Leaders - Senior Leadership
City & Guilds
2024.09 -
Registered Manager
Budwood Limited
2021.09 - Current
Business Development Manager
Budwood Limited
2021.01 - 2021.09
Home Manager
Budwood Ltd
2019.09 - 2021.09
Level 3 Mental Health Course - Mental Health
The Course Mix
2019.07 - 2019.12
Level 5 Diploma - Leadership For Health & Social Care and Children and Young People
Redbridge College
2017.06 - 2019.02
Home Manager
Southlands School
2014.10 - 2019.08
Assistant Team Manager
Southlands School
2011.04 - 2014.10
NVQ Level 3 - Health & Social Care
City & Guilds
2007.02 - 2009.03
Senior/Support Worker
Southlands School
2006.09 - 2011.04