Hajarah Namulondo
Summary
Dedicated and compassionate professional with 9+ years of management experience, currently transitioning into adult social care. I hold a Level 3 Diploma in Adult Social Care and am completing Level 5 in Social Care Management. Skilled in team leadership, safeguarding, and delivering person-centred care. Practical experience shadowing care workers has strengthened my ability to support vulnerable individuals with empathy and professionalism. I am committed to ensuring the highest standards of care while promoting dignity and independence for Service Users.
Overview
9
9
years of professional experience
Work history
Registered manager
Expert Care Solutions LTD
London, Surrey
03.2025 - Current
- Developed care plans for optimised patient outcomes.
- Facilitated in-house training programmes, enhancing staff competencies and skills.
- Improved operational efficiency with effective resource allocation.
- Streamlined administrative processes, improving overall productivity.
- Ensured compliance with regulatory standards to maintain registration status.
- Investigated complaints thoroughly, resulting in improved customer relations.
Care manager
Expert care solutions LTD
London, Surrey
10.2024 - 03.2025
- Ensured compliance with health and safety regulations to maintain safe working environment.
- Identified training needs through regular assessment of staff skills.
- Liaised with healthcare professionals for more integrated service delivery.
- Led multidisciplinary teams on complex cases, ensuring cohesive case management approach.
- Created individualised care plans, ensuring personalised attention to each resident.
Client consultant/Manager
Yorkshire Building Society
06.2016 - 09.2025
- Management of clients’ accounts
- Support clients with product and services
- Dealing with complaints
- Communicating with head office/stake holders
- regulatory, compliance and data protection standards which protect customers and the society.
Education
NVQ Level 3 - Level 3 Diploma in Adult Care
Royl4star training center
Certificate of Higher Education - Business Analysis
Almond Careers Limited
Bachelor of Arts - International Business/ Business Management
The University of Westminster
GCSEs - GCSEs; 8 at grades B Including math and English
Catford Girls School
Skills
- Leadership and Team Management
- Communication Skills
- Problem-Solving
- Knowledge of Regulations
- Conflict Resolution
- Risk Assessment and Safeguarding
- Decision-Making
- Safeguarding adults process
- Understanding of cqc inspections
- Service user assessment
- Social care legislation
- Adult social care understanding
- Care standards act knowledge
Custom
These are available on request
Timeline
Registered manager
Expert Care Solutions LTD
03.2025 - Current
Care manager
Expert care solutions LTD
10.2024 - 03.2025
Client consultant/Manager
Yorkshire Building Society
06.2016 - 09.2025
NVQ Level 3 - Level 3 Diploma in Adult Care
Royl4star training center
Certificate of Higher Education - Business Analysis
Almond Careers Limited
Bachelor of Arts - International Business/ Business Management
The University of Westminster
GCSEs - GCSEs; 8 at grades B Including math and English
Catford Girls School
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