Linda Pryce
Devizes,Wiltshire
Summary
Driven Registered Manager with knack for fostering team collaboration and improving care quality. Successfully led teams to enhance operational efficiency and client satisfaction, leading to notable improvements in service delivery. Skilled in staff development, regulatory compliance, and strategic planning, ensuring high standard of care.
Generating new business and ensuring that the highest level of customer services is achieved.
Committed to maintaining high care quality standards through effective service user assessment and risk evaluation and maintaining and auditing records electronically.
Proficient in Microsoft Word, Excel, Sage Pay, and Xero, with a proven track record in financial management and budgeting control.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work history
Registered Manager
Beeches Homecare services
Malmesbury
10.2014 - 09.2024
- As a Registered Manager, I was responsible for overseeing the management of a team consisting of 50 Carers and 2 Care Coordinators, ensuring the smooth and efficient running of the office and business.
- My role involved strategic planning, staff management, and ensuring compliance with health and safety regulations.
- I worked collaboratively with my team to ensure high standards of care were delivered consistently, and I was instrumental in implementing policies and procedures to improve service delivery.
- I also liaised with clients and their families to ensure their needs were met and maintained a high level of customer satisfaction.
- My role required excellent leadership skills, attention to detail, and the ability to manage multiple tasks effectively.
- Successfully managed a team ensuring a high levels of performance and morale.
- Implemented new policies and procedures, resulting in a increase in operational efficiency.
- Maintained compliance with all regulatory standards, achieving a 'Good' in all inspections.
- Increased client satisfaction scores by 15% through enhanced communication and service delivery.
- Reduced staff turnover by introducing new training and development programs.
- Streamlined administrative processes, by moving to paperless systems including an electronic care management system.
- Bought payroll in-house and managed monthly process.
- Maintained detailed records to ensure accurate documentation of care provided.
Assistant Manager
Costa Coffee
Leigh Delamare
01.2006 - 09.2014
- Company Overview: Moto Services
- As an Assistant Manager, I was responsible for overseeing the management of three distinct units, ensuring smooth and efficient operations across each location.
- I supervised approximately 25 staff members, providing guidance, support, and training to enhance team performance and maintain high service standards.
- My role involved meticulous stocktaking and stock rotation to optimise inventory levels and minimise waste, thereby contributing to cost control and profitability.
- I also collaborated closely with senior management to implement business strategies and achieve operational goals, while fostering a positive work environment that encouraged staff engagement and development.
- Successfully managed three units, maintaining consistent service quality and operational efficiency..
- Implemented systematic stocktaking processes.
- Enhanced stock rotation practices, leading to a 10% reduction in expired inventory.
- Contributed to an increase in overall unit profitability through cost control measures.
- Received commendations for fostering a collaborative and positive workplace culture.
- Produced motivational goals to help keep staff in achieving our objectives.
- Streamlined store operations with efficient scheduling.
- Handled stock control duties diligently preventing overstocking or shortages.
- Minimised inventory loss for improved profit margins.
Education
NVQ5 -
Adult Social Care
01.2016 - 01.2017
GCSE and A Level - 6 x GCSEs grade C or above, including Maths, and English.
Swakleys School
09.1972 - 07.1977
Skills
- Leadership aptitude
- Policies and procedures development
- Infection control measures
- Multidisciplinary coordination
- Understanding of CQC inspections
- New business development
- Strong customer service skills
- Safeguarding adults process
- Adult social care understanding
- Dementia care expertise
- Social care legislation
- Budgeting control
- Risk evaluation
- Care quality standards
- Service user assessment
- Medication Administration
- Financial management
- Incident reporting
- Care management
- Microsoft Word
- Excel
- Sage pay
- Sage accounting
- Brightpay
- Tagtronics Care Management System
- Xero
- Outlook
Timeline
NVQ5 -
Adult Social Care
01.2016 - 01.2017
Registered Manager
Beeches Homecare services
10.2014 - 09.2024
Assistant Manager
Costa Coffee
01.2006 - 09.2014
GCSE and A Level - 6 x GCSEs grade C or above, including Maths, and English.
Swakleys School
09.1972 - 07.1977
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