Angelina Hristeva
Upper Welland,Malvern
Summary
Accomplished Registered Manager with extensive experience in residential home management. Demonstrates expertise in regulatory compliance, person-centred planning, and multidisciplinary collaboration. Skilled in staff recruitment, training and development, and performance management, leading to improved retention rates and competency levels. Adept at implementing innovative strategies to meet CQC compliance requirements while maintaining rigorous safeguarding procedures. Committed to promoting a culture of excellence and continuous improvement within care environments. Dedicated professional demonstrating strengths in leadership and team development. Adapts to evolving care challenges through effective communication and proactive problem-solving. Committed to delivering compassionate, person-centred care that meets diverse service user needs.
Overview
36
36
years of professional experience
Work History
Registered Manager
SpringCare
Malvern, Worcester
03.2023 - Current
- Conducted regular audits of care practices and environments, identifying and addressing areas for improvement promptly.
- Delivered high-quality, proactive, person-centred care, tailored to specific service user needs.
- Managed comprehensive care plans for residents, adhering to regulatory standards and improving quality of life.
- Collaborated with external healthcare providers and local authorities, ensuring a coordinated approach to care and support services.
- Coordinated multidisciplinary team meetings, facilitating effective communication between healthcare professionals and stakeholders.
- Recruited and trained compassionate, trustworthy, professional caregivers, prioritising first-class service user support.
- Oversaw the implementation of electronic health records, streamlining documentation processes and improving data accuracy.
- Built and nurtured positive professional relationships with service users, enhancing day-to-day wellbeing and experience of care.
- Treated service users and families with dignity and respect, consistently meeting welfare needs.
- Implemented innovative strategies to meet Ofsted and CQC compliance requirements, significantly reducing risk of non-compliance.
- Maintained rigorous safeguarding procedures and processes, guaranteeing optimal service user welfare.
- Led recruitment, training, and development initiatives for staff, increasing retention rates and ensuring high levels of competency.
- Improved care home compliance standards, enhancing reputation and popularity.
- Promoted a culture of excellence within the team, recognising achievements and addressing underperformance constructively.
- Responded to critical incidents with professionalism, coordinating swift and effective resolutions in line with policies and procedures.
Deputy Manager
The Chace Rest Home
Malvern, Worcester
03.2017 - 02.2023
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Coordinated with the manager to develop and implement policies that improved resident's service standards.
- Monitored staff performance and developed improvement plans.
- Organised staff schedules, managing leave requests to ensure adequate coverage during peak times.
- Improved operational systems, processes, and best practices to maximise output and minimise costs.
- Implemented health and safety protocols to ensure a safe working environment for all staff.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Senior Health Care Assistant
The Chace Rest Home
Malvern, Worcester
12.2013 - 02.2017
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Delivered high-quality resident's care, including personal hygiene assistance, medication administration, and mobility support.
- Engaged in respectful communication, respecting the dignity of those in care.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Carried out patient health checks, recording weight, pulse, temperature and respirations.
- Upheld patient confidentiality in accordance with GDPR and professional ethical standards.
- Administered medication under supervision, adhering to strict healthcare guidelines.
- Met new patients and produced their care as well as their support plans.
- Assisted service users with basic tasks when needed, including dressing, undressing, washing, toileting and bathing.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
General Nurse
Multi-Profile Hospital for Active Treatment"Pulmed
Plovdiv, Bulgaria
08.2010 - 11.2013
Senior Health Care Assistant
The Chace Rest Home
Malvern, Worcester
07.2005 - 04.2010
Senior Nurse
MPH for Active Treatment
Plovdiv, Bulgaria
02.1990 - 06.2005
Education
NVQ Level 5 - Higher Level Apprenticeship in General Adult Social Care
Skills for Care & Development
2018
General Nurse - Health and Social Care
Institute for Training of Health Workers
Plovdiv1989
Skills
- Regulatory compliance
- Person-centred planning
- Training and development
- Quality assurance
- Care plan management
- Risk management
- Staff recruitment
- Multidisciplinary collaboration
- Care audit
- Staff performance management
- Effective communication
- Safeguarding procedures
- Absence management
- Performance monitoring
- Incident reporting
- Leadership skills
- Residential home management
- Strategic planning
- Budgeting and financial analysis
- Social care legislation
- Care quality standards
- Time-management
- Staff management
Languages
Bulgarian
First Language
English
Upper Intermediate
B2
Russian
Upper Intermediate
B2
Interests
Exploring nature
Bonsai
Music
Cooking
Timeline
Registered Manager
SpringCare
03.2023 - Current
Deputy Manager
The Chace Rest Home
03.2017 - 02.2023
Senior Health Care Assistant
The Chace Rest Home
12.2013 - 02.2017
General Nurse
Multi-Profile Hospital for Active Treatment"Pulmed
08.2010 - 11.2013
Senior Health Care Assistant
The Chace Rest Home
07.2005 - 04.2010
Senior Nurse
MPH for Active Treatment
02.1990 - 06.2005
NVQ Level 5 - Higher Level Apprenticeship in General Adult Social Care
Skills for Care & Development
General Nurse - Health and Social Care
Institute for Training of Health Workers