Lilly Ball
Calverton,Nottingham
Summary
I have a mature approach to work, I am honest and hard working. I have great communication skills and I am experienced in hospitality and caring. I am looking for a role where I can build on my existing skills or learn new things. I work well with others but can also work alone if necessary. I am a natural listener and I am able to prioritise tasks efficiently whilst working under pressure.
Friendly and proactive individual with excellent communication and teamwork abilities, blended with problem-solving and customer service skills. Demonstrates adaptability and keen attention to detail in fast-paced environments.
Overview
8
8
years of professional experience
Work history
Hospitality team member
Constellation
Nottingham
08.2023 - Current
- Enhanced guest satisfaction with prompt and attentive service.
- Managed reservations efficiently, ensuring maximum occupancy.
- Facilitated payments smoothly for quick customer checkout.
- Ensured cleanliness of dining area for a pleasant dining experience.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Prepared tables swiftly, improving turnover rate.
- Served meals professionally, enhancing overall dining experience.
- Coordinated with bar staff to deliver drinks timely.
- Delivered efficient table service, resulting in repeat business.
- Adhered to health and safety regulations, ensuring a safe environment for guests.
- Created warm, friendly atmosphere through positive guest interactions.
- Served food and beverages, going the extra mile to deliver personalised customer service.
Cleaner
Cleaning & caronf
Nottingham
02.2018 - Current
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Kept communal areas tidy and well-organised for optimal functionality.
- Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Secured premises at end of shift, ensuring safety of all areas.
- Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
- Worked quickly to complete cleaning within allotted timeframes.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Correctly used colour-coded equipment.
Hospitality team member
Nando's
Nottingham
02.2022 - 07.2022
- Enhanced guest satisfaction with prompt and attentive service.
- Adhered to health and safety regulations, ensuring a safe environment for guests.
- Took orders accurately reducing errors in meal preparation.
- Ensured stock availability by liaising with kitchen staff regularly.
- Prepared tables swiftly, improving turnover rate.
- Facilitated payments smoothly for quick customer checkout.
- Created warm, friendly atmosphere through positive guest interactions.
Carer
William selkin
Cropwell Butler, Nottinghamshire
05.2019 - 01.2022
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Worked collaboratively with other carers to provide comprehensive service.
- Assisted with mobility to ensure safety and prevent accidents.
- Assisted patients with exercises designed by physical therapists to improve mobility and strength.
- Offered companionship to reduce feelings of loneliness in patients.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Administered medication, ensuring correct dosage and timing.
- Ensured proper nutrition by preparing healthy meals for patients.
- Maintained hygienic living environments through regular cleaning.
Education
GCSEs -
The Carlton academy
Nottingham 09/2015 - 04/2019
Skills
- Patience under pressure
- Multitasking proficiency
- Resilience and stamina
- Positive demeanour
- Hospitality and events experience
- Front-of-house operations
- Communicating with doctors
- Understanding boundaries
- Elderly care
- Patient safeguarding
- Personal care
Timeline
Hospitality team member
Constellation
08.2023 - Current
Hospitality team member
Nando's
02.2022 - 07.2022
Carer
William selkin
05.2019 - 01.2022
Cleaner
Cleaning & caronf
02.2018 - Current
GCSEs -
The Carlton academy
09/2015 - 04/2019