Lewis Harrison

I consistently express care, patience and empathy when handling customer interactions for a personalised experience. This also applies to internal communication. Managed high-volume customer queries (email, phone calls, messaging) simultaneously through effective multitasking.

I retain information effectively, which leads to completing my work efficiently. I am consistent with achieving my targets and internal quality scores, as shown by great feedback from management and customers.

Knowledgeable with CRM, Demandware and Zendesk.

Over my time at Levi's, I cultivated a deep knowledge of products in-store and online, and of the brand's history within the industry.

I developed exceptional abilities to multitask and prioritise, and assisted with visual merchandising when needed. I efficiently processed and handled customer complaints and returns, even more so when I was internally promoted to Keyholder in July 2024.

I established a reputation for being reliable and hardworking, and for being able to build rapport with customers. This resulted in achieving considerable positive feedback from colleagues and customers alike.

Throughout my tenure, I also became a JDEI Leader, in which I championed staff diversity and helped prepare material for the internal Levi's employee magazine.