Summary
Overview
Work history
Education
Skills
skills
Timeline
Generic

Sabrina Khatun

Coventry,United Kingdom

Summary

Customer Service Advisor with expertise in resolving complex queries and enhancing customer satisfaction. Achieved increased client retention and streamlined support processes, resulting in improved service ratings and brand health. Recognized for building strong customer relationships and delivering exceptional service. Detail-oriented administrative team member skilled in managing inquiries and communications efficiently in high-paced environments.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Customer Service Advisor

Student Roost
04.2025 - 09.2025
  • Liaising with students and parents in booking Accommodation.
  • Answering queries via phone, email, WhatsApp. Handled complaints to the best of my ability and escalated to management when necessary.
  • Collected and delivered Student Parcels
  • Enhanced brand loyalty, provided excellent service at all times.
  • Conducting property tours and maintaining and carrying out property walks several times a day.
  • Contacting contractors for scheduled maintenance.
  • Liaising with international agents marketing and selling available rooms for prospective tenants.
  • Sharing Daily Communications with the team setting Daily Focus points for the team.
  • Navigating large data sets through KX - Campus housing management software - creating financial reports such as deposits and charges and collecting rent and chasing outstanding arrears using this software day to day.
  • Creating manual bookings and checking in and out students.
  • I am the Events coordinator for the Property and organised a number of events for the tenants and promoted these using social media such as Instagram and using the Student Roost app within the Budget Provided.
  • Made lasting relationships with tenants and parents to increase rebooker rates and a reliable rapport with tenants and parents.

Supervisor

Starbucks
Coventry
07.2023 - 04.2025
  • Key holder to Store, Open and close shifts, shift leading, Upselling, filling out shift planner and setting daily targets and scheduling specific tasks for shifts.
  • Working towards targets such based on last year sale projections, handling and closing cash and POS Till accounts.
  • Processed refunds, performed walkthroughs to understand store impressions from the view of the customers.
  • Lead promotion meetings as well as setting up the store for promo changeovers.
  • Raised issues with maintenance and dealt with conflict within the team and amongst customers.
  • Processed waste and scheduled shifts for the week as well as finding cover when necessary.

Barista

Taskmaster
Leeds
10.2022 - 02.2024
  • Worked at all cafes on University of Leeds Campus.
  • Served hot beverages of a variety of coffee as well as cold beverages like iced coffee and smoothies.
  • Served hot food and sandwiches.
  • Cleaned the cafe and rotated and replenished stock.

Education

A-Level - Fine art, English Literature, Sociology

Caludon Castle Sixth Form
Coventry
09.2017 - 07.2020

Ordinary Degree - BA Sociology

University of Leeds
Leeds
09.2020 - 05.2025

Skills

  • Calmness under pressure
  • Telephone etiquette
  • Effective persuasion
  • GDPR knowledge
  • Multitasking efficiency
  • Product knowledgeability
  • Problem-solving
  • Great Leadership
  • Swift to Grasp new software and tech savvy

skills

  • Adaptable to difficult situations and always attempt to overcome challenges
  • Recognises the importance of customer connection
  • Have a creative and constructively critical eye
  • Enjoys supporting others in a team environment as well as being on a team
  • Great Leadership with clear guidance

Timeline

Customer Service Advisor

Student Roost
04.2025 - 09.2025

Supervisor

Starbucks
07.2023 - 04.2025

Barista

Taskmaster
10.2022 - 02.2024

Ordinary Degree - BA Sociology

University of Leeds
09.2020 - 05.2025

A-Level - Fine art, English Literature, Sociology

Caludon Castle Sixth Form
09.2017 - 07.2020

Similar Profiles

Create profile
Sabrina Khatun