Morad Saleh
Sheffield
Summary
Friendly Customer Service Operator with knack for resolving customer issues quickly and maintaining high satisfaction levels. Excels in communication and has proven ability to turn challenging situations into positive outcomes. Known for creating welcoming atmosphere and fostering long-term customer relationships.
Overview
2017
2017
years of post-secondary education
1
1
Certification
Work history
Customer Service Advisor
First Customer Contact
- Delivered empathetic customer service while remaining professional.
- Effectively handled customers queries using effective questioning.
- Managed high-volume casework in between calls to ensure efficient working.
- Remained calm under pressure given the nature of calls.
Admin Officer
Home Office UKVI
- Managed high-volume casework, ensuring timely and efficient resolution of customer issues.
- Communicated complex information clearly, ensuring customers understood processes and
- Analyzed and processed sensitive data with precision, maintaining confidentiality and accuracy.
Customer service operator
Ant marketing
- Supported the NHS Test and Trace program, ensuring efficient handling of sensitive customer interactions.
- Delivered empathetic customer service, addressing concerns with care and professionalism
- Resolved customer order issues, providing timely solutions to ensure satisfaction.
Education
GCSE's -
Tapton School
Level 3 BTEC Diploma - Games Design
Hillsborough College Sheffield
Skills
- Effective listener
- Understanding customer needs
- Adaptability to customers' needs
- Basic computer literacy
- Telephone etiquette
- Assertiveness
- Positive attitude
- Software proficiency
Certification
- BCS level 2 ECDL Certificate in IT – Grade Distinction
References
Reference available on request
Affiliations
- Football
- Family time
- Bowling
Timeline
Customer Service Advisor
First Customer Contact
Admin Officer
Home Office UKVI
Customer service operator
Ant marketing
GCSE's -
Tapton School
Level 3 BTEC Diploma - Games Design
Hillsborough College Sheffield