Lauren Macluskey
Manchester
Summary
Dynamic professional with a strong foundation in customer engagement and communication, both written and verbal. Proficient in public speaking and Microsoft Office, with a keen ability for professional correspondence. Demonstrates exceptional problem-solving skills and self-learning capabilities, complemented by IT literacy and adaptability to new systems. Experienced in teaching and tutoring, with astute observation skills and excellent telephone etiquette.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Customer service advisor
Oodle Finance Ltd
Manchester
2025.09 - 2025.12
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Managed complex customer issues to successful resolution.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Built rapport with clients through empathetic handling of concerns.
Payouts Administrator
Evolution Funding Ltd
Chesterfield, Derbyshire
2024.11 - 2025.08
- Overseeing the final process of the car finance journey - Liaising with Customers, dealerships and Lenders, obtaining & validating documents and fulfilling lender requirements.
- Consistently receive praise for exceptional customer service & phone manner, going the extra mile to ensure a flawless & tailored customer journey.
- Continually exceed productivity targets, contributing towards delivery of our department's SLA.
- Proactively pursues relevant training to ensure vigilant GDPR and anti-fraud compliance is maintained - ensuring each application is processed with exceptional attention to detail.
- Received recognition and reward from early on, for my care & attention when guiding customer's through their application; often identifying when a customer may require additional support during the journey.
Duty Manager
Fischer's Baslow Hall
2023.05 - 2024.08
- Oversaw daily operations of the hotel team, working closely with all departments to maximise efficiency.
- Main point of contact for any guest recovery needs.
- Delivered excellent customer service through effective communication skills.
- Took pride in client satisfaction by expertly coordinating and executing corporate events.
- Strengthened social media presence to drive online traffic.
- Provided efficient and professional guest support via email (Outlook) and telephone.
Employability Tutor
DBC Training
2022.01 - 2023.05
- Employability skills coach, which included coaching predominantly unemployed adults and guiding them into employment, through concise lesson-planning and support, tailored to each individual.
- Taught cohorts of up to 20 students, both in person and via Zoom.
- Received ample training in: 'SEND', diversity, safeguarding and 'Prevent' for this role.
- Seized various opportunities for continuous professional development, obtaining both an AET level 3 qualification for Tutoring and a level 1 AAT Business Skills certification.
- Maintained records of each student's progress, identifying areas needing further improvement.
- Explored different teaching methods to capture student engagement, connecting with each learner and recognising their individual needs.
Warehouse Operative/Order Picker
Love Brewing
2020.06 - 2022.01
- Began employment as a DPD/Royal Mail packer at Love Brewing after being made redundant from ECA during the COVID-19 pandemic.
- Facilitated smooth workflow by promptly processing incoming orders.
- Improved efficiency with meticulous coordination of stock and inventory control.
- Collaborated on stock checking routines, provided accurate inventory updates.
Client Administrator
ECA Business Energy
2018.11 - 2020.06
- Reduced discrepancies with meticulous invoice validation.
- Customer service and query resolution.
- Resolved any issues that the clients were facing with their utility bills. Many of these queries were resolved via both inbound and outbound telephone calls.
- Fielded telephone calls professionally, maintaining high-level customer service standards.
Education
3 A levels - Media Studies, English Language, Psychology
Tupton Hall Sixth Form
9 GCSEs - English literature, Art, English Language, History, Religious Studies, Music, Core Science, Additional Science, Maths, Information Technology
Tupton Hall School
Skills
- Customer engagement
- Written and verbal communication
- Public speaking
- Microsoft office proficiency
- Professional correspondence
- Independent and team working
- Problem solving and self learning
- IT literate with proficiency for navigating new systems
- Teaching/Tutoring
- Astute observation
- Telephone etiquette
Certification
- ECDL (European Computer Driving License)
- IT qualification in Microsoft package
- AAT (Association of Accounting Technicians) Level 1 Business Skills
- AET Level 3 Tutoring qualification
Hobbies and Interests
Reading and creative writing, Painting, Discovering new recipes, Music production, Live music and social events
Timeline
Customer service advisor
Oodle Finance Ltd
2025.09 - 2025.12
Payouts Administrator
Evolution Funding Ltd
2024.11 - 2025.08
Duty Manager
Fischer's Baslow Hall
2023.05 - 2024.08
Employability Tutor
DBC Training
2022.01 - 2023.05
Warehouse Operative/Order Picker
Love Brewing
2020.06 - 2022.01
Client Administrator
ECA Business Energy
2018.11 - 2020.06
9 GCSEs - English literature, Art, English Language, History, Religious Studies, Music, Core Science, Additional Science, Maths, Information Technology
Tupton Hall School
3 A levels - Media Studies, English Language, Psychology
Tupton Hall Sixth Form