Georgiana Dieac
Northwich,Cheshire
Summary
Detail-oriented professional with expertise in customer relationship management, sales strategies, and content optimisation. Proficient in Microsoft Word, PowerPoint, Canva, and Salesforce CRM, with strong communication skills and a proven ability to handle returns, refunds, and cross-selling techniques effectively. Adept at creating engaging content while maintaining exceptional telephone etiquette and product knowledge to enhance customer satisfaction. Committed to leveraging skills in communication and technology to drive business growth and deliver outstanding results.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Advisor
RMG
Northwich, Cheshire
05.2024 - 09.2025
- Managed high-volume customer interactions, surpassing KPI targets through effective communication.
- Utilised CRM systems to track customer data and optimise service delivery.
- Resolved financial enquiries efficiently, increasing customer satisfaction and loyalty.
- Adapted swiftly to business changes while addressing client needs and internal processes.
- Promptly addressed queries and complaints to enhance customer experiences.
- Established rapport with clients through empathetic communication and problem-solving skills.
- Coordinated with teams to resolve complex client issues rapidly.
- Transferred calls to appropriate departments for specialised support.
Retail Customer Sale Advisor
River Island
Northwich, Cheshire
11.2023 - 05.2024
- Facilitated customer shopping experiences, guiding choices and fitting processes.
- Maintained organised stock room and conducted regular stock counts.
- Managed data within CRM system for accurate records.
- Ensured smooth handling of transactions, complaints, and returns.
- Contributed to achievement of location performance targets and individual KPIs.
- Assisted in stock management, deliveries, and replenishment for optimal sales readiness.
- Trained new recruits on adherence to company standards and procedures.
- Utilised POS systems for efficient checkout operations.
- Enhanced customer experience by providing detailed product information and personalised recommendations.
Waitress
Piccolino Knutsford
Knutsford, Cheshire East
06.2021 - 12.2022
- Managed POS systems, coordinating bookings to ensure smooth daily operations.
- Collaborated with team members to manage customer expectations during peak hours.
- Accurately handled cash transactions, ensuring balanced till at end of shift.
- Recommended specials to boost sales revenue through seasonal offerings.
- Enhanced team efficiency by training new waitstaff members.
- Demonstrated multitasking abilities for timely order delivery and service.
- Resolved customer complaints using professional communication skills.
- Maintained a clean dining area while ensuring compliance with health regulations.
Education
Diploma of Higher Education - Fashion
Manchester Metropolitan University
Manchester 09.2021 - 01.2024
A-Levels - Business, Performing Arts, Fashion & Textiles
Sir John Deane’s College
Northwich 09.2019 - 06.2021
GCSE - Mathematics and English
Hartford High School
Northwich, Cheshire 09.2016 - 05.2019
Level 2 Certificate - Digital Marketing
NCFE
Northwich, Cheshire 10.2025 - 01.2026
Skills
- Microsoft Word and PowerPoint
- Canva proficiency
- Communication skills
- Telephone etiquette
- Customer relationship management
- Product knowledge
- Returns and refunds handling
- Cross-selling techniques
- Salesforce CRM expertise
- Content creation and optimization
HOBBIES
Video Editing., Personal Development such as reading, learning and fitness.
PROJECTS
Social Media and Marketing, Content Creation across Social Media Platforms (examples available upon request)., Hitting personal targets such as sales and social media growth., Delivering User Generated Content deliverables in brand partnerships, ensuring to align with the Company’s demands and timeframes. (portfolio available upon request).
Timeline
Level 2 Certificate - Digital Marketing
NCFE
10.2025 - 01.2026
Customer Service Advisor
RMG
05.2024 - 09.2025
Retail Customer Sale Advisor
River Island
11.2023 - 05.2024
Diploma of Higher Education - Fashion
Manchester Metropolitan University
09.2021 - 01.2024
Waitress
Piccolino Knutsford
06.2021 - 12.2022
A-Levels - Business, Performing Arts, Fashion & Textiles
Sir John Deane’s College
09.2019 - 06.2021
GCSE - Mathematics and English
Hartford High School
09.2016 - 05.2019