Summary
Overview
Work history
Education
Skills
Timeline
Generic
Lee Whitehead

Lee Whitehead

Hull,East Yorkshire

Summary

Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.

Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution, and time management. Ready to use and develop communication, organisational, and decision-making skills in any role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

16
16
years of professional experience

Work history

Assistant Manager

Castle Cafe
Withernsea, Easy Yorkshire
2020.02 - Current
  • Streamlined store operations with efficient scheduling.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Supervision & training of staff.
  • Cashing up & banking.
  • General maintenance.
  • Weekly payroll.

Mental Health Nursing Assistant

NHS Humber Teaching Trust
Willerby, East Yorkshire
2010.03 - 2020.02
  • Organised patient records meticulously, aiding swift retrieval when needed.
  • Enhanced patient recovery process by assisting with physiotherapy sessions.
  • Facilitated meal preparation and feeding for malnourished patients, improving their overall health condition.
  • Collaborated closely with healthcare team to ensure comprehensive patient care.
  • Managed proper waste disposal within the ward, maintaining a sanitary environment.
  • Developed strong rapport with patients through active listening and empathy, encouraging open communication.
  • Communicated effectively with patients and families for better understanding of treatments.
  • Prepared examination rooms prior to medical procedures, ensuring readiness for use.
  • Maintained clean and safe environment by following hygiene standards and protocols.
  • Complied strictly with infection control policies, minimising risk of disease spread.
  • Provided high-quality patient care, resulting in increased comfort and satisfaction.
  • Utilised basic nursing equipment proficiently whilst providing routine care to bedridden patients.
  • Supported nurses during medical procedures, contributing to successful treatment plans.
  • Assisted with daily activities to enhance quality of life for patients.

Education

Higher National Diploma - Social Psychology

Hull College of Further Education
Hull
06.2015

Skills

  • Product display creativity
  • Effective delegator
  • Recruitment and hiring practices
  • Leadership proficiency
  • Compliance awareness
  • Proactive initiative taker
  • Retail operations understanding
  • Communication excellence
  • Technical proficiency
  • Time management mastery
  • Influential networking
  • Quality control implementation
  • Supervisory expertise
  • Data analysis capability
  • Customer relationship building
  • Finance management
  • Persuasive negotiator
  • Business operations understanding
  • Staff mentoring
  • Task prioritisation
  • Excellent communication
  • Negotiation expertise
  • IT Proficiency
  • Budget planning
  • Staff management
  • Process improvement techniques
  • Service orientation
  • Staff scheduling
  • Profit and Loss Analysis
  • E-Commerce platforms
  • Interpersonal savvy
  • Time efficiency
  • Initiative taking
  • Resilience under pressure
  • Safety consciousness
  • Health and Safety Compliance
  • Customer Service
  • Cultural awareness
  • Leadership skills
  • Interpersonal communication
  • Team Leadership
  • Equipment Maintenance
  • Conflict Resolution
  • Inventory control
  • Training and Development
  • Quality Assurance
  • Bookkeeping
  • Process Improvement
  • Invoicing
  • Operational support
  • Outstanding customer service
  • Facility management
  • Supply negotiation

Timeline

Assistant Manager

Castle Cafe
2020.02 - Current

Mental Health Nursing Assistant

NHS Humber Teaching Trust
2010.03 - 2020.02

Higher National Diploma - Social Psychology

Hull College of Further Education
Lee Whitehead